Delivery Operations Lead

NirYu; Región Centro; Híbrido; MXN 1,482,000 - 1,853,000; Jornada completa

Descripción de la vacante

A leading delivery operations company is seeking a Delivery Operations Lead to manage daily operations in Mexico. This role focuses on workforce planning, vendor management, payroll coordination, and legal compliance, requiring strong leadership and bilingual communication skills in Spanish and English. The position is onsite/hybrid in Guadalajara with occasional travel.

Formación

• 8–10 years in operations/delivery, with 3–5 years leading operations teams.
• Proven people leadership and performance management skills.
• Strong stakeholder management capabilities.

Responsabilidades

• Manage day-to-day operations for delivery organization in Mexico.
• Oversee workforce planning and hiring processes.
• Coordinate time and payroll operations with HR/Finance.

Conocimientos

Operations management

Stakeholder management

Spanish communication

English communication

Financial acumen

Herramientas

Excel

Jira

ServiceNow

Descripción del empleo

The Role:

We’re seeking a sleeves-rolled-up Delivery Operations Lead to stand up and run day-to-day operations for our delivery organization in Mexico. Your focus is on building and running the capability: hiring, onboarding, asset procurement & allocation, payroll coordination, HR operations and engagement, real estate & facilities, vendor management, commercials, accounting interfaces, and legal/statutory compliance—while keeping delivery outcomes on track.

Responsibilities:

• Workforce planning & hiring: partner with TA to manage demand, pipelines, interviews, offers, joins, and ramp plans.
• Onboarding/offboarding operations: background checks, contracts, ID/access, accounts, checklists, deprovisioning.
• Asset lifecycle & access: laptop procurement and allocation, accessories, license management, MDM/compliance, RMA/returns, inventory.
• Time & payroll coordination: attendance, leave, timesheets; interface with HR/Finance and payroll providers to ensure accurate, timely runs.
• HR operations & engagement: contracts/letters, benefits enrolment, issue resolution, recognition programs, engagement calendar, retention actions.
• Facilities & real estate: space planning, moves/adds/changes, maintenance coordination, HSE basics, visitor management.
• Vendor management: run RFQs, onboard vendors (payroll, facilities, benefits, IT, staffing), negotiate SLAs/renewals, track performance & invoices.
• Commercials & budgeting: track cost lines, POs/PRs, invoices, approvals, variance to budget, margin guardrails.
• Compliance & legal coordination: support local statutory obligations and audits; maintain evidence and records; ensure data-privacy practices.
• Security & audits: device compliance, access reviews, basic ISO/SOC control hygiene; close audit actions.
• Delivery tracking: publish dashboards for SLAs/KPIs; run daily/weekly cadences
• Own delivery governance for Mexico operations; act as the single point of accountability for internal leaders and clients.
• Process & documentation: author SOPs/runbooks/checklists; keep them current; train the team.
• Continuous improvement: simplify workflows, automate where sensible
• Risk & continuity: maintain risk register, own incident response playbooks and drills for operational continuity.

Requirements:

• 8–10 years in operations/delivery across global delivery/shared services/BPO/ professional services; 3–5 years leading multi-function ops teams.
• Hands-on operator who thrives in ambiguity, moves fast on details, and ensures closure.
• Proven people leadership (team leads/coordinators), performance management, and retention focus.
• Strong stakeholder management with clients and internal executives; clear written & verbal communication in Spanish and English.
• Working knowledge across: hiring/HR ops, payroll coordination, asset & license management, facilities, vendors, commercials, and compliance.
• Commercial acumen: budgeting, unit economics, invoicing cycles, SOWs/COs.
• Tools: Excel/Sheets, ticketing/ITSM (e.g., Jira/ServiceNow), HRIS/ATS, MDM, procurement/ERP basics; dashboarding/reporting.
• Nice to have: PMP/Prince2, or HR certifications; experience launching or scaling a new site/capability.
• Note: Exposure to Mexico operational specifics (e.g., payroll providers, statutory filings, local benefits practices) is highly valued.

Specifics:

• Onsite/hybrid in Guadalajara with occasional travel to client or vendor locations.
• Flexible to support critical after-hours cutovers (payroll, facility moves, audits) when needed.