Delivery Area Manager, Amazon Logistics (AMZL)

Amazon; Región Centro; Presencial; MXN 520,000 - 750,000; Jornada completa

Descripción de la vacante

A leading global e-commerce company is seeking an Operations Manager in Guadalajara. This role requires strong analytical skills, leadership experience, and effective communication. The successful candidate will oversee operations, manage a team, and ensure safety and productivity while fostering an empathetic work environment.

Formación

• 3+ years of general experience required.
• 3+ years as People Manager.
• Fluent in English (C1+).

Responsabilidades

• Review the operational forecast and determine productivity requirements.
• Ensure a safe workplace and proper training for personnel.
• Mentor and develop junior managers, fostering their growth.

Conocimientos

Strong communication abilities

High level of empathy

Leadership and mentoring capabilities

Analytical and problem-solving skills

Ability to make data-driven decisions

Educación

Completed Bachelor Degree

Descripción del empleo

During Peak Events (High Season) this role is required to work on weekends and holidays, also during night shifts to ensure the execution of plans. The ideal candidate will have strong analytical skills, leadership experience, excellent communication abilities, and the ability to drive operational excellence through team coordination and data-driven decision making while maintaining an empathetic approach to leadership. Experience with continuous improvement methodologies and a proven track record of implementing successful process improvements is essential.

Location where this role can be hired:

Guadalajara (North Area)

Need to relocate? Ask your recruiter about our relocation support benefits and eligibility.

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world, and we distribute millions of products each year to our loyal customers.

The Operations Manager role is a strategic part of coordinating our operations both inside the building and outside on route. As an Ops Manager, you will be a key strategic piece in delivering results. You will develop a team of more junior managers who are starting their careers, guiding them towards success. This position requires a strong attention to operational metrics and the ability to coordinate a team to deliver results.

Required Skills

Strong communication abilities to effectively interact with team members at all levels

High level of empathy to understand and address team members' needs and concerns

Leadership and mentoring capabilities

Analytical and problem‑solving skills

Ability to make data‑driven decisions

The three key areas you will always focus on are safety, service quality, customer experience, and productivity of your department.

Main Activities

Review the operational forecast and determine productivity requirements for sort operations; manage a team to meet all building goals

Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers

Proactively identify and lead process improvement initiatives and implement Lean tools

Analyze operational metrics and develop strategies to improve performance

Mentor and develop junior managers, fostering their growth and enhancing team capabilities

Build and maintain strong relationships with team members through effective communication and empathetic leadership

Supervisory Responsibilities

You will be part of the Amazon Logistics Team, responsible for the day‑to‑day management of the delivery station, overseeing operations that focus on delivering Amazon orders directly to customers

Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs, including management representatives and their drivers

Ensure a safe workplace, properly trained personnel, and address team needs so they can focus on their jobs

Coordinate operations both within the facility and for on‑route activities

Create an inclusive work environment where team members feel valued and heard

Additional Responsibilities

Lead change at internet speed, as innovation has made us the global company we are today

Route shipments within the AMZL coverage area

Support and assign job duties to process assistants

Adapt to sudden changes and growth according to operational necessities

Track & monitor sorting operation and driver dispatch

Stand and/or walk an average of 5 miles daily

Basic Qualifications

• Completed Bachelor Degree
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• English Fluency (C1+)
• 3+ years of general experience
• 3+ years as People Manager

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.