Delivery Area Manager

Amazon; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading global e-commerce company in Mexico City is seeking an experienced Operations Manager to oversee the delivery station’s daily operations. The ideal candidate will lead a team, ensure safety, and focus on process improvements. A Bachelor's degree and 3+ years of management experience are required. Join a supportive team culture that values growth and inclusion.

Servicios

Flexible working hours

Career growth opportunities

Inclusive team culture

Formación

• 3+ years of employee and performance management experience.
• Speak, write, and read fluently in English.
• Adapt to flexible schedules and shift timings.

Responsabilidades

• Manage day-to-day operations of the delivery station.
• Lead a team of Process Assistants and Delivery Service Providers.
• Ensure a safe workplace and proper training.

Conocimientos

Employee and performance management

Performance metrics

Process improvement

Lean techniques

Leadership

Adaptability

Safety awareness

Educación

Bachelor's degree or equivalent

Experience in management

Descripción del empleo

Overview

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Main Activities

• Review the operational forecast and determine productivity requirements for sort operation;
• Manage a team group to meet all building’s goals;
• Support all safety programs to ensure a safe work environment for all associates and Delivery Service Providers;
• Proactively identify and lead process improvement initiatives and Lean tools.

Key Responsibilities

You will be part of the Amazon Logistics Team, responsible for the day‑to‑day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders directly to customers.

• Lead a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs and their drivers;
• Ensure a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs;
• Lead change at internet speed, delivering fast innovation;
• Handle daily operations: Receive, scan, lift and move shipments up to 25 kg each;
• Route shipments within the AMZL coverage area;
• Support and assign job duties to process assistants;
• Adapt to sudden changes and growth according to operational necessities;
• Track and monitor sorting operation and driver’s dispatch;
• Stand or walk an average of 5 miles daily;
• Work effectively in construction/distribution environments that may be noisy, unlit, unheated, and not air‑conditioned.

About the Team

Inclusive team culture. At Amazon we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfilment. We offer flexibility in working hours and encourage you to find your own balance between work and personal life.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

• 3+ years of employee and performance management experience;
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience;
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays;
• Speak, write, and read fluently in English;
• 1+ years of performance metrics, process improvement or lean techniques experience.

Accommodations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.