Delivery Analyst

Acxiom; Ciudad de México; Sur place; MXN 300 000 - 460 000; Plein temps

Résumé du poste

Acxiom is seeking a Delivery Analyst in Mexico City to work directly with clients, understanding business objectives, and developing campaigns that bring those objectives to life.

The role involves managing data, workflows, and technology platforms, ensuring campaigns run smoothly and issues are resolved quickly. This position is ideal for someone with 2+ years in IT/CS and a hands-on approach to campaign operations and client delivery.

Qualifications

• 2+ years of IT/CS experience.
• Hands-on experience supporting or executing marketing campaigns.
• Intermediate to proficient SQL experience.
• Experience in technical operations, campaign operations, marketing operations, or client delivery environments.
• Strong troubleshooting and problem-solving skills.
• Experience working directly with clients, customers, or stakeholders.
• Ability to manage priorities and take ownership without much direction.
• Strong English communication skills for working with global teams.
• Multi-tasking skills.

Responsabilités

• Support and execute marketing campaigns from setup through delivery and validation.
• Work with SQL to query, validate, and troubleshoot campaign and customer data.
• Manage campaign inputs/outputs, data feeds, file transfers, segmentation, and other delivery requirements.
• Collaborate with clients and internal teams to translate requests into deliverables.
• Investigate campaign, data, and production issues and drive resolutions.
• Perform quality checks to ensure campaigns and data are accurate before delivery.
• Manage client requests, incidents, and priorities within SLAs.
• Take ownership of your work and know when to escalate to the right technical resources.
• Collaborate with teams across technology, data, operations, and client delivery.
• Mentor less experienced team members.

Connaissances

SQL

Client interaction

Troubleshooting

Campaign operations

Prioritization

Ownership

English communication

Multi-tasking

Outils

SAS

Campaign management tools

File transfer protocols

Cloud environments

Relational databases design

Description du poste

Are you someone who enjoys figuring out how things work, solving problems, and working directly with clients?

Acxiom is looking for a Delivery Analyst to join our team in Mexico. This role is a great fit for someone with at least 2 years of experience in the IT/Computer Science industry and someone who has worked with marketing campaign execution, SQL/data, and client-facing delivery and wants to continue building their career in a global data and technology environment.

This is not a traditional digital marketing role. You will work directly with clients to understand their business objectives and develop campaigns that bring those objectives to life. Success in this role requires managing data, workflows, and technology platforms while proactively resolving issues to ensure campaigns execute seamlessly.

Location: Lomas Atlas, Mexico City, MX

What You’ll Do

• Support and execute marketing campaigns from setup through delivery and validation.

• Work with SQL and relational databases, preferably Oracle, to query, validate, and troubleshoot campaign and customer data.

• Manage campaign inputs/outputs, data feeds, file transfers, segmentation, and other technical delivery requirements.

• Work directly with clients and internal teams, understanding requests and translating them into accurate deliverables.

• Investigate campaign, data, and production issues, identify root causes, and drive problems through resolution.

• Perform quality checks to ensure campaigns and data are accurate before delivery.

• Manage client requests, incidents, and priorities within established timelines and SLAs.

• Take ownership of your work and know when to investigate independently and when to bring in the right technical resources.

• Collaborate with teams across technology, data, operations, and client delivery.

• Mentor less experienced team members

What We’re Looking For

• 2+ years of relevant professional experience in Information Technology or Computer Science

• Hands‑on experience supporting or executing marketing campaigns.

• Intermediate to proficient experience with SQL

• Experience in technical operations, campaign operations, marketing operations, or client delivery environments.

• Strong troubleshooting and problem‑solving skills.

• Experience working directly and communicating with clients, customers, or business stakeholders.

• Ability to manage priorities and take ownership without much direction.

• Strong English communication skills for working with global teams and clients.

• Multi‑tasking skills

Great to Have

• Experience using SAS

• Experience in data processing and data integration

• Understanding of relational database design

• Experience with Campaign Management Tools

• File Transfer Protocols

• Cloud Environment Experience

• Knowledge of Acxiom products

• Experience in campaign management

Why Acxiom?

If you like the combination of data, technology, marketing, and client problem-solving , this is an opportunity to build deeper technical skills while working on real client solutions.

Acxiom offers an environment where continuous learning is part of the job. You’ll be exposed to new technologies, complex data environments, global teams, and experienced professionals while continuing to expand both your technical and client-facing capabilities.

We’re looking for someone who is curious, accountable, comfortable asking questions, and willing to dig into a problem until they understand what is happening.

Primary Locations:

Mexico City