DEALER OPERATION MANAGER (DOM)

Nissan Motor Corporation; Ciudad de México; On-site; MXN 520,000 - 760,000; Full time

Job summary

Nissan Mexicana in Mexico City is seeking a Representante de Ventas to partner with Nissan dealers, drive business performance, and grow market share through strategic planning and disciplined execution of sales initiatives.

The role acts as a trusted advisor to the dealer network, monitoring performance across Retail/Wholesale, Customer Satisfaction, and profitability, while aligning actions with Nissan standards. Travel extensively is required.

Qualifications

• Bachelor's Degree in Business Administration, Commercial Relations, Sales, Engineering, Marketing, or related field.
• Minimum 2 years of experience in a commercial field role, dealer operations, sales, marketing, customer satisfaction, or related areas.
• Strong knowledge of sales, distribution, dealer operations, and customer satisfaction processes.
• Advanced Microsoft Excel skills, including pivot tables, macros, formulas, and data analysis.
• Advanced PowerPoint presentation skills.
• Basic financial analysis knowledge.
• Strong negotiation and communication skills.
• Excellent analytical, planning, and organizational capabilities.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Self-management and strong follow-up discipline.
• Ability to travel extensively.

Responsibilities

• Build and maintain strong commercial relationships with assigned dealers.
• Establish KPI targets and ensure dealer understanding and alignment.
• Develop action plans to improve sales, market share, profitability, and customer satisfaction.
• Monitor dealer performance and provide consulting support to achieve business objectives.
• Conduct regular business reviews and follow-up meetings with dealership management teams.
• Ensure dealers operate according to Nissan standards and operational requirements.
• Support retail and wholesale sales performance initiatives.
• Monitor inventory levels and demand planning to ensure optimal stock availability.
• Analyze market opportunities, competitive trends, and territory performance.
• Develop and implement customer satisfaction improvement strategies.
• Drive the execution of certified pre-owned (used vehicle) programs.
• Coordinate efforts between Sales, Aftersales, Finance, and other business units.
• Identify business improvement opportunities through performance analysis and benchmarking.
• Monitor compliance with established commercial and operational KPIs.
• Support dealer profitability through strategic business consulting and coaching.

Skills

Sales knowledge

Dealer operations

Customer satisfaction

Negotiation

Communication

Analytical thinking

Planning

Organizational skills

Pressure management

Time management

Travel readiness

Education

Bachelor's degree in Business Administration, Commercial Relations, Sales, Engineering, Marketing, or related field

Tools

Excel

PowerPoint

Job description

The position has a _ strong candidate already mapped; _ at the same time a formal recruitment process will be launched, allowing all interested individuals to participate in accordance with the internal policy.

Location(s): Mexico City, Mexico (CDMX)
Job Schedule: Field-Based / Travel Intensive
Education Requirement: Bachelor’s Degree in Business Administration, Commercial Relations, Sales, Engineering, Marketing, or related field.
Sponsorship: N/A

We are currently looking for a **Representante de Ventas (DOM)**to join our team in Mexico City. This position will be responsible for partnering with Nissan dealers to drive business performance, increase market share, and achieve key commercial objectives through consulting, strategic planning, and disciplined execution of sales and operational initiatives.

The role acts as a trusted business advisor to the dealer network, monitoring performance indicators across Retail Sales, Wholesale, Customer Satisfaction, Used Vehicles, Business Development Centers (BDC), Marketing Plans, and overall dealership profitability. The position works closely with dealer leadership teams to identify opportunities, implement corrective actions, and ensure compliance with Nissan standards and processes.

A Day in the Life:

• Build and maintain strong commercial relationships with assigned dealers.
• Establish KPI targets and ensure dealer understanding and alignment.
• Develop action plans to improve sales, market share, profitability, and customer satisfaction.
• Monitor dealer performance and provide consulting support to achieve business objectives.
• Conduct regular business reviews and follow-up meetings with dealership management teams.
• Ensure dealers operate according to Nissan standards and operational requirements.
• Support retail and wholesale sales performance initiatives.
• Monitor inventory levels and demand planning to ensure optimal stock availability.
• Analyze market opportunities, competitive trends, and territory performance.
• Develop and implement customer satisfaction improvement strategies.
• Drive the execution of certified pre-owned (used vehicle) programs.
• Coordinate efforts between Sales, Aftersales, Finance, and other business units.
• Identify business improvement opportunities through performance analysis and benchmarking.
• Monitor compliance with established commercial and operational KPIs.
• Support dealer profitability through strategic business consulting and coaching.

Who We’re Looking For:

Required:

• Bachelor’s Degree in Business Administration, Commercial Relations, Sales, Engineering, Marketing, or related field.
• Minimum 2 years of experience in a commercial field role, dealer operations, sales, marketing, customer satisfaction, or related areas.
• Strong knowledge of sales, distribution, dealer operations, and customer satisfaction processes.
• Advanced Microsoft Excel skills, including pivot tables, macros, formulas, and data analysis.
• Advanced PowerPoint presentation skills.
• Basic financial analysis knowledge.
• Strong negotiation and communication skills.
• Excellent analytical, planning, and organizational capabilities.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Self-management and strong follow-up discipline.
• Ability to travel extensively.

Desired:

• Automotive industry experience.
• Experience working directly with dealer networks or field sales operations.
• Knowledge of inventory management and demand planning.
• Experience conducting business performance reviews and KPI management.
• Understanding of dealership profitability and commercial strategy.
• Experience with sales-related systems and reporting tools.
• Leadership and decision-making capabilities.
• Ability to influence stakeholders and manage cross-functional initiatives.
• Strong resilience and emotional intelligence.
• Strategic thinking and business consulting mindset.
• English proficiency (600+ TOEIC).

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you’ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offers that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN:

México City Ciudad de Mexico Mexico