D365 CE, Client Services - Senior Technical Consultant (Future Opportunity)

Argano; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Argano is seeking a Senior Technical Consultant, Client Services to provide senior-level technical leadership for customers using Microsoft D365 CE and Power Platform. You will debug issues, implement enhancements, and guide the client care team with best practices across multiple time zones.

The role requires strong experience with D365 CE, Power Automate, Azure services, and lifecycle tools (LCS, PPAC, ADO). You will mentor colleagues and support complex integrations and migrations.

Qualifications

• Five or more years of experience with Microsoft Dynamics 365 CE, including code modifications, debugging, and integrations.
• Experience building, maintaining and troubleshooting Power Automate Flows.
• Working knowledge of Power Platform, Azure, Data Factory and related technologies.
• Strong knowledge of LCS, PPAC and Azure DevOps.
• Experience with migration, integration, and CE capabilities; dual write knowledge.
• Bachelor's degree in information systems, CS, or related field.

Responsibilities

• Provide senior-level technical leadership and customer support within SLAs.
• Collaborate with support leads and functional consultants to progress and resolve open tickets.
• Estimate and implement modifications from enhancement requests and coordinate deployments.
• Maintain knowledge base and provide best-practice guidance to teammates.
• Stay current with D365 updates and recommend system enhancements.
• Mentor junior team members and support cross-time-zone teams.

Skills

Dynamics 365 CE

Power Platform

Azure

Azure DevOps

LCS

PPAC

Dual Write

Troubleshooting

Communication

Performance Tuning

Education

Bachelor's degree in IT

Tools

Azure DevOps

LCS

Power Automate

Job description

Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform. The Senior Technical Consultant, Client Services is responsible for providing technical support and training to customers, debugging reported issues, providing technical best practices information to functional resources and support leads, performing performance optimization, managing customer’s releases, code and environments, writing technical documentation and developing enhancements and integrations as per specifications in Functional Design Documentation (FDD).

Job Description

PRIMARY PURPOSE

Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform. The Senior Technical Consultant, Client Services is responsible for providing technical support and training to customers, debugging reported issues, providing technical best practices information to functional resources and support leads, performing performance optimization, managing customer’s releases, code and environments, writing technical documentation and developing enhancements and integrations as per specifications in Functional Design Documentation (FDD).

Critical Qualifications And Experience

• Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices
• Experience building, maintaining and troubleshooting Power Automate Flows
• Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies
• Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
• Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities
• Strong knowledge of dual write and Dynamics 365 integration approaches
• Bachelor’s degree in information systems management, Computer Science, or related experience
• Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)
• Possess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills
• Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
• Effective multitasker who can work on a variety of issues at the same time

Desirable Qualifications And Experience

• Demonstrated ability to work in a constantly changing environment with limited direction
• Ability to ‘get things done’ across the breadth of own organization
• Familiar with Agile and waterfall implementation methodology
• Experience working with a multicultural and/or multilingual team across several time zones
• Strong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service and related applications, including current certifications.

Key Responsibilities

• Troubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption for Clients.
• Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as required
• Estimate and develop modifications from customer’s enhancement requests, and coordinate with support lead and client through to deployment
• Possess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support lead
• Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
• Keep abreast of the latest D365 updates, patches, and emerging features, and make recommendations for system improvements and enhancements.
• Maintain and improve Argano’s client care team’s knowledge base
• Assist with implementation project work as required
• Mentor junior team members
• Should be open to work in different shifts (time zones) as needed.

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.