CX Operations Lead - Fintech BPO & Process Excellence

Didi; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform in Mexico City is seeking a Customer Service Coordinator to enhance service delivery and drive process optimization. The ideal candidate will have 2-4 years of relevant experience, a Bachelor’s Degree, and proficiency in tools like Excel. A commitment to exceptional customer service and strong communication skills in both Spanish and English are essential for success in this role. This opportunity offers a dynamic work environment with a focus on innovation and continuous improvement.

Formación

• Minimum of 2-4 years of experience in service delivery, operations, or a BPO environment.
• Fluency in English is required, both written and spoken.
• Spanish native speaker.

Responsabilidades

• Playing a key role in projects within a functional CX area.
• Leading operational teams under the guidance of senior members.
• Owning full responsibility for the BPO Operation for a Fintech Line of Business.
• Generating weekly BPO status reports for your LOB.

Conocimientos

Data analysis

Process improvement

Communication

Time management

Problem-solving

Educación

Bachelor’s Degree in a business-related field

Herramientas

Excel

Google Sheets

BPO management tools

CRM systems

Descripción del empleo

A leading mobility technology platform in Mexico City is seeking a Customer Service Coordinator to enhance service delivery and drive process optimization. The ideal candidate will have 2-4 years of relevant experience, a Bachelor’s Degree, and proficiency in tools like Excel. A commitment to exceptional customer service and strong communication skills in both Spanish and English are essential for success in this role. This opportunity offers a dynamic work environment with a focus on innovation and continuous improvement.