Customer Support Specialist

PSC Industries; Ciudad de México; A distancia; MXN 556,000 - 929,000; Jornada completa

Descripción de la vacante

A leading service provider in Mexico City seeks a Customer Support Specialist with over 5 years of remote client support experience. The ideal candidate excels in communication and problem-solving while ensuring customer satisfaction. This full-time role requires availability during US hours and a commitment to fostering long-term relationships with clients. Join us to make every customer feel valued and supported.

Formación

• 5+ years of remote client support experience.
• Proven experience in effectively managing client accounts.
• 3–5 years in a similar role, preferably on the agency side.

Responsabilidades

• Act as the first point of contact for customers.
• Resolve customer issues quickly and effectively.
• Build long-term customer relationships.

Conocimientos

Client-centric problem solver

Excellent communicator

Self-starter with strong organization

Analytical mindset with digital savvy

Descripción del empleo

Customer Support Specialist

ONLY APPLY IF YOU HAVE 5+ YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS)

We are looking for a detail‑oriented and empathetic Customer Support Specialist with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions are answered, issues are resolved quickly, and their overall experience reflects our company’s values. This role is ideal for someone who thrives in problem‑solving, can communicate clearly and professionally, and enjoys building long‑term customer relationships.

About Our Company

At Lead Generation Group, we help businesses grow by providing high‑quality lead generation solutions tailored to their goals. We believe in putting ourselves in our customers’ shoes, cutting the nonsense, and always thinking long‑term. Our team thrives on ownership, curiosity, and continuous learning — and we’re passionate about delivering an experience that makes every customer feel valued and supported.

What We’re Looking For:

• Self‑starter with strong organization: Proactive, takes initiative, and thrives in a well‑organized environment.
• Collaborative and inspiring: Easy to work with, motivates others, and builds positive team spirit.
• Client‑centric problem solver: Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions.
• Excellent communicator (remote ready): Exceptional written and spoken English; communicates clearly and reliably in a remote work setting.
• Analytical mindset with digital savvy: Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus.

Work Schedule

• US Hours: The role requires a commitment to working during US hours.
• Full‑time shift: Monday to Friday.

Client Account Management

Proven experience in effectively managing client accounts.

Industry Experience

3–5 years in a similar role, preferably on the agency side.

Additional Qualities

• Quick thinking: Ability to think on your feet and adeptly solve problems.