Customer Support Representative

Slope; Ciudad de México; A distancia; MXN 369,000; Jornada completa

Descripción de la vacante

A tech company for local businesses is seeking a Customer Support Representative fluent in both Spanish and English. You will respond to customer inquiries via phone, chat, and email, ensuring high customer satisfaction. The ideal candidate will have prior customer support experience, preferably in software, and a designated work from home area. Benefits include comprehensive health coverage and unlimited PTO.

Servicios

Comprehensive health coverage

Unlimited PTO

Work from anywhere

Formación

• Fluent Spanish and English speaker with excellent communication skills.
• Experience in customer-facing support, preferably in software.
• Designated work from home area with high-speed internet.

Responsabilidades

• Respond to inbound calls, chats, and emails from customers.
• Maintain a customer satisfaction level over 90%.
• Log all activities in Salesforce and collaborate via Slack.

Conocimientos

Fluent Spanish and English

Strong communication skills

Customer-facing support experience

Experience with telephony systems

Ability to work in a fast-paced environment

Herramientas

Salesforce

Talkdesk

RingDNA

Descripción del empleo

Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

About the role

We are looking for a Customer Support Representative who will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.

We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support in both languages.

The impact you will have

• Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
• Maintain a customer satisfaction level over 90%
• Use Salesforce to log all activities and interactions with our customers
• Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

Minimum requirements

• Customer-facing support experience, preferably at a software company.
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
• A designated work from home area, with high-speed internet connection and free from interruptions and background noise.
• Experiencing working in a fast-paced environment.
• Experience with a telephony system such as Talkdesk or RingDNA
• Past experience with restaurants is a huge plus!

Pay and benefits

• The estimated yearly compensation for this role is the local equivalent to $20,000 USD.
• Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks!

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as 'phishing' or “spam” and do not respond.