Customer Support & Mentoring Agent

AutoZone; Chihuahua; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

AutoZone in Chihuahua, Mexico, is hiring a Customer Service Representative to respond to inquiries across telephone, email, and chat channels. You will identify customer concerns, process orders, and support other departments to resolve issues.

The role emphasizes accurate documentation, performance reporting, and mentoring recently trained agents in new segments. Strong communication and bilingual skills are valued for effective service delivery.

Formación

• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Customer Service
• Years of experience: One to two years
• Type of experience: Customer Service, Call Center knowledge, AutoZone Culture
• Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software
• Other/preferred: Self-direction.

Responsabilidades

• Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
• Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
• Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints

Conocimientos

Bilingual

Communication skills

Customer service

Call center knowledge

Self-direction

Educación

High school diploma or GED

Herramientas

Basic computer software

Descripción del empleo

AutoZone in Chihuahua, Mexico, is hiring a Customer Service Representative to respond to inquiries across telephone, email, and chat channels. You will identify customer concerns, process orders, and support other departments to resolve issues.

The role emphasizes accurate documentation, performance reporting, and mentoring recently trained agents in new segments. Strong communication and bilingual skills are valued for effective service delivery.