Customer Success Strategist

Touring Capital; Región Centro; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Pixis Mexico City Metropolitan Area is seeking a Customer Success Strategist to own the end-to-end customer journey, drive retention, and upsell across accounts.

You will analyze data to uncover growth opportunities, coordinate internal resources, educate partners on Pixis solutions, and define ROI metrics that demonstrate value.

This role requires strong collaboration with marketing and product teams, a growth mindset, and the ability to translate strategic goals into actionable plans.

Formación

• Proven track record of hitting retention and growth targets.
• Experience in Digital Marketing and media channels like Google, Social, Programmatic.
• Proven ability to achieve revenue targets for customers on time.
• Problem solver who translates high-level goals into actionable plans.
• Growth mindset with multitasking in a fast-paced startup environment.

Responsabilidades

• Manage the entire customer experience, upsell/cross-sell, and monitor net promoter score.
• Analyse data and insights to drive customer growth and marketing strategies.
• Set goals and strategy for all accounts and track Pixis solutions success.
• Act as an AI marketing solutions expert to identify, create, and implement marketing solutions.
• Design metrics to measure ROI and evangelize Pixis products to clients.
• Address customer satisfaction and coordinate internal resources to resolve issues.
• Assess renewals risk and understand client requirements.
• Develop client branding knowledge and provide strategic digital marketing guidance.
• Develop industry best practices, media strategies, and benchmarking initiatives for various business use cases.
• Generate reports and present performance snapshots to internal stakeholders.

Conocimientos

Customer success

Digital marketing

Growth strategy

Communication skills

Multitasking

Herramientas

Omniture

GA

Appsflyer

Kochava

Descripción del empleo

Customer Success Strategist

Pixis Mexico City Metropolitan Area

About The Role

• Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.
• Analyse data and insights to drive customer growth success and marketing Strategies.
• Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer.
• Act as an AI marketing solutions expert in order to identify, create, and implement marketing solutions to achieve measurable business results for our partners.
• Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
• Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
• Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.
• Build thorough understanding of client’s brand, business, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
• Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
• Generating reports and presenting performance snapshots to internal stakeholders.

About You

• Proven track record of hitting and overachieving retention and growth targets.
• Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.
• Achieving revenue targets for customers on a timely basis.
• Problem solver who can independently translate high-level goals into actionable plans.
• Growth mindset - creative and diligent Be able to multitask, prioritise, rapidly iterate and manage communications with different functions in a fast-paced startup environment.

Why Pixis?

We at Pixis believe that nothing is impossible, when you fail fast you learn faster, zero hierarchy, put the team above everything else, get constructive feedback that helps you build better products, and disagree if you disbelieve. These values guide us in everything we do, and is reflected in our employees and the products we build together.

• Seniority level Associate
• Employment type Full-time
• Job function Advertising and Marketing
• Industries Advertising Services and Marketing Services