Customer Success Manager

Colossyan; México; A distancia; MXN 919,000 - 1,472,000; Jornada completa

Descripción de la vacante

A leading recruitment agency is looking for a Customer Success professional to manage client relationships in a fully remote role. You will drive onboarding and retention strategies, ensuring customers realize the full value from the platform. Candidates should have 2-5 years of experience in SaaS or MarTech along with strong communication skills. This position offers a chance for career growth and ongoing support.

Servicios

Fully Remote

Career Growth

Peer Community

Ongoing Support

Formación

• 2-5 years of experience in Customer Success or Account Management in SaaS/Tech/MarTech.
• Strong understanding of SaaS business models and customer lifecycle management.
• Self-starter with proven ability to manage multiple client accounts simultaneously.

Responsabilidades

• Own customer relationships post-sale, acting as the primary point of contact.
• Drive onboarding, adoption, and retention strategies to ensure customers realise full value from the platform.
• Conduct regular check-ins, QBRs, and provide actionable insights to clients.

Conocimientos

Customer Success

Account Management

Communication

Analytical Mindset

Relationship Building

Herramientas

HubSpot

Salesforce

Gainsight

Descripción del empleo

About Huzzle

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Key Responsibilities

• Own customer relationships post-sale, acting as the primary point of contact.
• Drive onboarding, adoption, and retention strategies to ensure customers realise full value from the platform.
• Partner with Sales and Product teams to identify upsell opportunities and provide feedback on client needs.
• Manage client health metrics, proactively addressing risks and churn.
• Conduct regular check‑ins, QBRs (Quarterly Business Reviews), and provide actionable insights to clients.
• Guide clients on best practices for platform use, while troubleshooting and resolving any technical issues in collaboration with support teams.
• Deliver consistent customer satisfaction through responsiveness, consultative guidance, and results‑oriented engagement.

Our Hiring Process:

1. Submit Your Application
2. Screening AI Video Interview (15 min max)
3. Final Face-to-Face Interview
4. Complete Onboarding Steps
5. Client Placement

Please note: If this specific role isn’t the right match, you may still be considered for similar opportunities based on your background and preferences.

• 2-5 years of experience in Customer Success or Account Management in SaaS/Tech/MarTech.
• Strong understanding of SaaS business models and customer lifecycle management.
• Excellent communication, presentation, and relationship‑building skills.
• Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, Gainsight, or similar).
• Analytical mindset with the ability to interpret client data and translate insights into actionable strategies.
• Self‑starter with proven ability to manage multiple client accounts simultaneously.
• Bonus: Familiarity with MarTech platforms, digital marketing workflows, or ad‑tech ecosystems.

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement