Customer Success Manager

Mitratech Holdings Inc; México; A distancia; MXN 459,000 - 736,000; Jornada completa

Descripción de la vacante

A leading technology partner is seeking a Customer Success Manager to enhance client engagement in Mexico. This role focuses on developing a deep understanding of company software to facilitate user adoption and satisfaction. The ideal candidate excels in communication and project management, with a customer-centric approach and the ability to collaborate across teams.

Formación

• Ability to manage and execute multiple critical projects simultaneously.
• Excellent verbal and written communication skills.
• Previous experience in a client success role is a plus.

Responsabilidades

• Represent Mitratech to clients with professional communication.
• Proactively drive end user adoption through meetings and check-ins.
• Manage a portfolio of renewals and expand the base portfolio.

Conocimientos

Desire to learn Mitratech software

Project management

Google Workspace

Salesforce

Excellent communication skills

Customer-centric attitude

Interpersonal skills

Herramientas

Google Workspace

Salesforce

Microsoft products

Descripción del empleo

Overview

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who thrive at Mitratech are people who balance individual excellence with teamwork. We value enthusiasm, ownership, transparency, continuous improvement, and a dedication to delivering the best possible experience for our clients. If you like people and technology, you’ll fit right in.

Customer Success Managers (CSMs) are trusted advisors to our clients. The role focuses on client contact, training, and driving consistent use of Mitratech’s standard processes, support tools/documents, best practices webinars, and suggested solutions to business pain points. The Client Success Manager is the client’s go-to point of contact during the entire client lifecycle and helps ensure client success and increased utilization of Mitratech applications.

As a CSM, you will build a deep understanding of Mitratech products to promote better user onboarding, increased user adoption, and ongoing refinement of the solution as needs change over time. You will work closely with other Mitratech roles as the client moves through the lifecycle. This role does not require any specific sales targets, though client retention and growth are the overall goals.

Please note: This position is open only to candidates currently residing in Mexico. Applications from outside of Mexico will not be considered.

• Represent Mitratech to clients through regular, positive, and professional communication
• Proactively drive end user adoption through product-focused meetings, tips and tricks, and user adoption check-ins
• Manage a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and identifying expansion opportunities to collaborate with the sales team to close
• Track and document clients’ measures of success throughout the lifecycle and demonstrate value as goals are met
• Shepherd projects to completion by collaborating with the right people internally and on the client side to move projects forward
• Lead webinars, publish knowledge base articles, and how-to videos for customers and internal teams
• Conduct formal training classes for new users
• Maintain regular cadence with sales and account management to communicate insights that could impact the client relationship and retention efforts
• Manage and respond to product usage metrics and trends
• Collaborate with Marketing to build client advocacy through events, thought leadership materials, and other activities
• Partner with every Mitratech department to meet daily client needs, communicate long-term client needs, and advise on future client efforts

Requirements & Qualifications :

• Desire to learn and become a subject matter expert in Mitratech software products
• Ability to manage and execute multiple critical projects simultaneously with strong business acumen and the ability to understand and articulate technical concepts to derive client solutions
• Working knowledge of Google Workspace, Salesforce, and Microsoft products; willingness and ability to learn software quickly (no coding required)
• Ability to break down complex issues into components and tackle them accordingly
• Excellent interpersonal and professional communication skills, especially over the phone and during presentations
• Ability to connect internal and external stakeholders to get things done
• Excellent verbal and written communication skills
• Works well in a team environment as well as independently
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
• Previous experience in a client success role, including account management or business analysis, is a plus
• Attention to detail with the ability to multi-task and strong organizational skills
• Self-motivated and able to work under pressure to deliver high-quality solutions

We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Apply for this job

*

indicates a required field