Customer Success Manager

Draiver; México; A distancia; MXN 366,000 - 550,000; Jornada completa

Descripción de la vacante

A leading logistics platform is seeking a Customer Success Manager to onboard new customers and maximize their use of the platform. The ideal candidate will have a background in Customer Success or Account Management within the SaaS sector and possess strong organizational and communication skills. This position offers a competitive salary and opportunities for career growth.

Servicios

Competitive salary and commission

Career growth opportunities

Innovative company culture

Formación

• Proven experience in Customer Success or Account Management in SaaS.
• Strong verbal and written communication skills in English.
• Ability to travel for customer visits.

Responsabilidades

• Develop and execute onboarding of new customers.
• Deliver actionable insights to maximize platform use.
• Conduct market and competitor analysis.

Conocimientos

Organizational skills

Project management

Communication skills

Analytical skills

Educación

Bachelor’s degree in Business, Engineering, or Marketing

Descripción del empleo

About Draiver

Draiver is a leading smart logistics platform specializing in end-to-end vehicle delivery management and execution across the U.S. and internationally. Leveraging AI-powered route optimization and chaining technology, executed by our marketplace of 20,000+ vetted drivers, backed by an owned Captive Insurance unit and moving more than 1.4 million vehicles per year. We provide scalable, efficient, and cost-effective delivery solutions for auto and truck dealers, service centers, fleet operators, rental agencies, and OEMs. Our platform ensures faster delivery times, cost savings, and an unmatched customer experience.

Responsibilities

• Develop and execute the onboarding of new customers by guiding them through account setup, training on our platform, and ensuring seamless integration with their existing operations.
• Deliver actionable insights to help customers maximize their utilization of our platform.
• Analyze customer metrics and build plans to proactively identify and address at-risk accounts.
• Maintain regular business review cadence with customers regarding adoption trends, sentiment, and mining opportunities for deeper engagement.
• Partner with internal teams to develop new strategies and initiatives. This will lead to new programs, process refinement and enhancing the overall customer experience.
• Compiling performance data and preparing reports for business reviews and strategic decision making.
• Conduct market and competitor analysis to identify opportunities and improve competitive edge in our industry.
• Create clear, data driven reports and presentations for customers and internal stakeholders.

Skills and Qualifications

• Strong organizational, project management, and time-management skills.
• Excellent communication skills with ability to present complex data in a clear and concise manner.
• Ability to work cross functionally in a fast paced environment, while balancing multiple priorities.
• Bachelor’s degree in Business, Engineering, Marketing, or a related field.
• Proven experience in Customer Success, Account Management, or a related role, in the SaaS or technology industry.
• Proven success in SaaS adoption.
• Desirable experience in the automotive sector.
• Strong verbal and written communication skills in English; proficiency in Spanish or Portuguese is a plus.
• Ability to travel for face-to-face customer visits, one or two times per month.

Key Competencies

• Results-oriented with a strong sense of urgency and accountability.
• Exceptional analytical and problem-solving skills, with the ability to leverage operational data to produce results.
• Independent and strategic thinker capable of leading cross-functional teams.
• High energy, self-motivated, and ownership driven spirit.
• Strong attention to detail and commitment to customer success.

What We Offer

• Competitive salary and commission structure.
• The chance to be part of a forward-thinking company shaping the future of vehicle logistics.
• Career growth and development opportunities.