Customer Success Advisor

Aon Corporation; Victoria de Durango; Híbrido; MXN 732,000 - 916,000; Jornada completa

Descripción de la vacante

A leading insurance firm is seeking a Customer Success Advisor in Victoria de Durango. You will manage your own book of business, focus on retaining and growing existing accounts, and provide exceptional service to clients. Ideal candidates have excellent communication skills and a bachelor's degree. This hybrid role offers numerous benefits including flexible working, health insurance, and a comprehensive benefits package.

Servicios

Comprehensive benefits package

401(k) savings plan with employer contributions

Tuition assistance

Employee assistance program with counseling sessions

Formación

• Managing your own book of business.
• Renew and retain customers and accounts.
• Account growth through additional policies.

Responsabilidades

• Handle incoming tasks for your assigned business.
• Provide service to clients.
• Grow existing accounts.

Conocimientos

Service / call center experience

Excellent communication and interpersonal skills

Ability to balance multiple requests with close attention to detail

Love of technology and learning new systems

Consistent track record of delivering on customer success and account growth goals

Educación

Bachelor's degree or equivalent industry experience

Herramientas

P&C license

Descripción del empleo

Aon Affinity is seeking a Customer Success Advisor to impact the growth of our company and help redefine how companies take care of insurance online.

The Client Service Advisor will focus on retaining, renewing, and growing existing accounts within our CoverWallet HealthCare program. Multiple positions available.

This is a hybrid opportunity with the flexibility to work both virtually and two or three days per week out of either our Fort Washington, PA, Houston, TX or Rochester NY office.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Responsibilities and Qualifications

• Managing your own book of business
• Handling incoming tasks for your assigned business
• Renew and retain customers and accounts
• Account growth (additional policies)
• Service / call center experience
• Excellent communication and interpersonal skills
• Consistent track record of delivering on customer success and account growth goals
• Ability to balance multiple requests with close attention to detail
• Love of technology and learning new systems
• P&C license preferred

Will be required to acquire within three months of hire date. Education: Bachelor's degree or equivalent years of industry experience. Recent college grads will be considered.

Benefits

• Comprehensive benefits package
• Diverse workforce encouragement
• Agile, inclusive environment allowing wellbeing and work/life balance
• Two Global Wellbeing Days each year
• Smart Working flexibility solutions
• Continuous learning culture inspiring and equipping you to learn, share and grow

Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $40,000 to $50,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.

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