Customer Service Representative (Remote)

Urrly; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A U.S. plumbing support company seeks a Customer Service Representative to manage calls and schedule services. This 100% remote position aligns with Pacific Standard Time, offering a monthly pay of $1,500–$1,800 USD. Ideal candidates will have over 5 years of customer service experience, fluent English proficiency, and proficiency with CRM tools. This role is an opportunity for long-term growth within a supportive team environment.

Servicios

Stable, full-time remote role

Long-term opportunity with a growing portfolio

Formación

• 5+ years customer service experience.
• Fluent English, spoken and written.
• Strong, stable work history.
• Tech-savvy with CRMs and online tools.
• Clear communicator on calls and chat.

Responsabilidades

• Answer inbound customer calls and messages.
• Schedule plumbing jobs accurately and fast.
• Collect customer details and service needs.
• Update tickets in CRM and internal tools.
• Communicate clearly with U.S.-based teams.
• Resolve issues calmly and professionally.

Conocimientos

Customer service experience

Fluent English

Tech-savvy

Clear communication

Descripción del empleo

Work 100% remote on PST hours supporting a busy U.S. plumbing business.

Role Snapshot

• Role: Customer Service Representative
• Location/Type: Latin America (Mexico, Colombia, Peru, El Salvador) • Remote
• Pay: $1,500–$1,800 USD/month
• Schedule: Full-time, aligned to Pacific Standard Time
• Impact: You are the first voice customers hear. You keep jobs booked and days running smoothly.

What You’ll Do

• Answer inbound customer calls and messages

• Schedule plumbing jobs accurately and fast

• Collect customer details and service needs

• Update tickets in CRM and internal tools

• Communicate clearly with U.S.-based teams

• Resolve issues calmly and professionally

Must-Haves

• 5+ years customer service experience

• Fluent English, spoken and written

• Strong, stable work history

• Tech-savvy with CRMs and online tools

• Clear communicator on calls and chat

Nice to Have

• Plumbing or home services experience

• Real estate or property management exposure

Perks & Pay

• Pay: $1,500–$1,800 USD/month

• Stable, full-time remote role

• Long-term opportunity with growing portfolio

Schedule & Setup

• Full-time hours on Pacific Standard Time

• 100% remote from LATAM

• Daily collaboration with Los Angeles–based team

Impact & Growth

Your work keeps technicians scheduled and customers satisfied.
Strong performers earn trust, stability, and long-term responsibility.

You like structure, clear expectations, and being held to a high bar.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply Today to secure a full-time remote role with steady hours on PST and immediate hiring.