Customer Service Representative Jr

Avery Dennison; Santiago de Querétaro; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A global apparel solutions company in Querétaro is looking for a Customer Service Representative. This role involves managing account orders, processing invoices, and maintaining client relationships. Ideal candidates will have a high school diploma, strong communication skills, and 0-2 years experience in customer service. The position offers an attractive salary, workplace flexibility, and structured development programs.

Servicios

Attractive salary package

Workplace flexibility

Structured learning and development

Formación

• 0-2 years Customer Service or related experience preferred.
• Good written, verbal, and telephone communication skills are necessary.
• Detail-oriented with strong follow-up skills.

Responsabilidades

• Manage accounts for order processing and fulfillment.
• Process client invoices and maintain client relationships.
• Respond to incoming calls about shipments.

Conocimientos

Communication skills

Data entry

Organizational skills

Follow-up skills

Educación

High School Diploma or equivalent

Bachelor’s degree

Herramientas

Microsoft Office

Lotus Notes

Descripción del empleo

Overview

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent , creative and sustainable solutions that elevated brands and accelerate performance throughtout the global retail supply chain. We wlwvate brands throught graphics ticket, tags and labels, embellisments and packing solutions that enhance consumer appeal. We accelerate performance througth RFID enable inventory and loss prevention solutions, price management, global compliance, and brand security solutions

Role

For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as Customer Service Representative

What we can offer you

Your Role:

As Customer Service Representative you will further develop current and future business with our customers. You will realize and develop new business relationships with current customers, maximize added value to customers leveraging our capabilities and building stronger customer intimacy.

Responsibilities

• Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs etc.
• Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
• Compile and review required customs documentation.
• Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Do proactive selling and other commercial activities.
• Manage a large workload of accounts, perform sometimes as order entry.
• Other related duties as assigned.

Qualifications

• High School Diploma or equivalent required. Bachelor’s degree a plus.
• 0-2 years Customer Service or related experience a plus.
• Good written, verbal and telephone communication skills.
• Good data entry and organizational skills. Detailed oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

We offer

• Attractive salary package
• Workplace & work hours flexibility
• Structured learning and development / Mentoring program