Customer Service Representative I (temporary)

ThermoFisher Scientific; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading scientific instruments company in Mexico City seeks a professional to manage the customer order cycle, ensuring timely deliveries and high customer satisfaction. The ideal candidate will have 2-4 years of experience in logistics and sales order management, proficiency in ERP systems, CRM, and Excel, and strong communication skills. This is an excellent opportunity to contribute to continual improvement in customer experience and operational efficiency.

Formación

• Minimum of 2 to 4 years of experience in similar positions.
• Experience in handling sales orders and logistics coordination.

Responsabilidades

• Manage the complete customer order cycle ensuring compliance.
• Serve as the main contact between the customer and internal areas.
• Monitor inventory levels to ensure product availability.
• Follow up on deliveries with carriers and logistics operators.
• Generate service indicator reports and propose improvements.
• Manage returns, claims, and credit notes as per policies.
• Ensure compliance with quality, safety, and security guidelines.
• Participate in improvement projects for customer experience.

Conocimientos

Order management

Customer service

Communication

Logistics coordination

Herramientas

ERP systems

CRM

Excel

Descripción del empleo

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Objective

Ensure customer attention and satisfaction through timely, accurate, and efficient management of orders, deliveries, and commercial requirements, ensuring compliance with service standards, internal policies, and organizational objectives.

Main Responsibilities

• Manage the complete customer order cycle (reception, validation, entry, follow-up, and incident management), ensuring compliance with delivery dates and commercial conditions.

• Serve as the main point of contact between the customer and internal areas (Sales, Logistics, Production, Finance, and Quality), facilitating communication and incident resolution.

• Monitor inventory levels and coordinate with the planning area to ensure product availability.

• Follow up on deliveries with carriers and logistics operators, ensuring punctuality and delivery conditions.

• Generate service indicator reports (OTIF, response times, claims) and propose continuous improvement actions.

• Manage returns, claims, and credit notes in accordance with corporate policies.

• Ensure compliance with applicable quality, safety, and security guidelines for the product and process.

• Participate in improvement projects aimed at customer experience and operational efficiency.

Experience

• Minimum of 2 to 4 years of experience in similar positions
• Experience in handling sales orders, logistics coordination, and key customer accounts.

Technical Knowledge

• Management of ERP systems.
• CRM
• Excel

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.