Customer Service Representative - Ft Mexico

Home Bank; México; On-site; MXN 134,000 - 201,000; Full time

Job summary

Home Bank is seeking an attentive Teller to manage daily cash handling, customer transactions, and check processing. You will verify cash and endorsements, reconcile the cash drawer, and support customers with digital banking tools.

The role requires strong communication, sharp computer skills, and the ability to learn teller software. Training includes security procedures and compliance manuals.

Qualifications

• High School Degree or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills.
• Strong computer skills.
• Proficient with PC based teller software or willingness to learn.
• Be able to operate email.

Responsibilities

• Receives and verifies cash from customers and follows all cash handling procedures.
• Accurately reconciles cash drawer daily including scanning of all images.
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System.
• Navigates the S drive according to job duties.
• Accurately process savings bonds for redemption.
• Processes cash advances.
• Complete a check order form.
• Demonstrate digital solutions to customers or potential customers.
• Operate technically advanced banking equipment such as cash recyclers and coin counters.
• Basic knowledge and navigation skills of Internet banking and Mobile App.
• Basic digital equipment knowledge.
• Annually participate in Robbery/Security training.
• Read and attest to both the Employee Handbook and the Business Continuity Plan.
• Complete mandatory online training course.

Skills

Strong communications

Customer skills

Interpersonal skills

Computer skills

Teller software

Email operation

Education

High School Degree

Tools

PC-based teller software

Job description

After successful knowledge of the following Level 1 tasks:

Receives and verifies cash from customers and follows all cash handling procedures

Accurately reconciles cash drawer daily including scanning of all images

Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.

Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.

Understands and is able to Navigate NuPoint Core System

Navigates the S drive according to job duties

Accurately process savings bonds for redemption

Processes cash advances

Able to accurately complete a check order form

Effectively demonstrate digital solutions to customers or potential customers

Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.

Basic knowledge and navigation skills of Internet banking and Mobile App

Basic digital equipment knowledge

Annually participate in Robbery/Security training

Read and attest to both the Employee Handbook and the Business Continuity Plan

Complete mandatory online training course

Qualifications

High SchoolDegree or related experience.

Strong communications (written and verbal), customer skills, & interpersonal skills

Strong computer skills

Proficient with PC based teller software or willingness to learn

Be able to operate email

Physical Demands

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.
• Ability to communicate in writing and verbally.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting or moving is required up to 25 pounds.
• Regular, predictable attendance is required.

Work Environment

• Moderate noise (i.e. business office with computers, phone and printers, light traffic).
• Ability to work in a confined area in some situations.
• Ability to sit at a computer terminal for an extended period of time.
• Standard office lighting.