Customer Service Representative - Backplanes

Amphenol TCS de México, S.A. de C.V.; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology firm in Mexicali seeks a Customer Service Representative responsible for handling queries and orders. Candidates must possess a Bachelor's degree in marketing, management, or engineering and have a minimum of two years' experience in customer service. Proficiency in English and management of advanced Office packages is essential. The role requires excellent negotiation skills and readiness to travel.

Formación

• Minimum 2 years of experience in customer service roles.
• English proficiency at 90%.

Responsabilidades

• Make first contact with customers.
• Provide commitment dates for product delivery.
• Manage customer orders and satisfaction surveys.
• Maintain relationships with internal and external customers.

Conocimientos

Proactive

Communication skills

Negotiation skills

Dynamic personality

Availability to travel

Advanced Office management

MRP/Microsoft Dynamics AX

Customer service orientation

Educación

Bachelor's degree in marketing, Management or Engineering

Descripción del empleo

In charge of dealing with queries, claims, comments and eventually, complaints from users or clients of an organization. Serves customers through different interfaces managed by marketing, oversees service Quality. Customer service representatives work directly with customers to provide assistance, resolve questions, and process orders. It is responsible for providing users with information and support in relation to the products or services offered by the company.

Responsibilities:

• In charge of making the first contact with the customer.
• Provides commitment dates for the delivery of the requested product.
• Provides quotes and official prices to customers according to the contracts and/or the negotiated price.
• Receive orders from customers.
• Provide updates and reschedule delivery dates.
• Collect customer satisfaction information, apply service surveys.
• Provides and executes commitment delivery dates.
• Performs forecast analysis for account managers.
• Carry out the management within the company for the shipment.
• Maintains and builds good relationships with internal and external customers.

Requirements:

• Bachelor’s degree in marketing, Management or Engineering
• Minimum 2 years of experience in this position.
• Proactive, dynamic.
• Management of advanced Office packages.
• Availability of schedule.
• Knowledge of MRP/ Microsoft Dynamics AX
• Excellent negotiator.
• Availability to travel.
• Communication skills.
• English 90%