Customer Service Representative

Medium; Tamaulipas; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global outsourcing leader is seeking a remote Customer Service Representative to ensure coordination of freight as per customer needs. The ideal candidate will have 3-4 years of experience, be bilingual in Spanish and English, and possess strong communication skills. This role offers flexibility with working hours from Monday to Thursday and Thursday to Sunday, with a competitive hourly rate of $8 - $9.

Formación

• 3 to 4 years of experience in customer service.
• Must be fluent in Spanish and English.
• Strong communication skills for client interaction.

Responsabilidades

• Manage and update customer board.
• Confirm pick up and delivery timings with carriers.
• Email and call clients about shipment delivery updates.
• Track and trace merchandise for timely updates.
• Provide daily reports to key clients.

Conocimientos

Bilingual in Spanish and English

Customer service experience

Communication skills

Descripción del empleo

Overview

We are seeking remote Customer Service Representative to join our team in Mexico, who will be responsible for ensuring the movement of freight by our carriers is coordinated according to our customer’s needs.

Working Hours

Monday – Thursday, 7:00 PM – 5:00 AM

Thursday – Sunday, 7:00 PM – 6:00 AM

Thursday – Sunday, 8:00 AM – 6:00 PM

Responsibilities

• Manages the customer board by providing updates and coordinating with dispatchers, shippers, and consignees.
• Calling carriers to confirm pick up and deliveries and advise dispatcher/shipper/consignee of delays.
• Emailing/calling clients when shipments are delivered.
• Track and trace merchandise to provide the latest updates quickly.
• Entering pro number and obtaining PODs after shipments are dropped off at our terminals.
• Providing PODs to billing.
• Provides key clients with distinct customer service for specialized needs.
• Requests missing PODs from carriers when advised by billing.
• Provides daily reports to key clients.
• Informs dispatchers if appointments are required for delivery.
• Supports dispatchers with data entry when needed.

Requirements

• 3 to 4 years of experience.
• Languages: Spanish and English.
• Knowledge of Spanish and English is mandatory as our clients come from Mexico and the United States. Communications will be 60% in Spanish and 40% in English.

Salary: $8 - $9 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.