Customer Service Representative

Copeland Corporate de Mexico S. de R.L. de C.V.; Reynosa; On-site; MXN 180,000 - 300,000; Full time

Job summary

Copeland Corporate de Mexico S. de R.L. de C.V. in Reynosa is seeking a bilingual customer service specialist to support sales and operations.

You will process orders, update customers, and coordinate with production to ensure on-time delivery across the supply chain. You will use Oracle and MS Office to manage data, while communicating effectively with internal teams and external customers. Fluency in English and Spanish is required, along with a degree in business or related field and 2+ years

Qualifications

• Fluent in English and Spanish, able to communicate with customers and internal teams.
• Experience processing orders, expediting, and updating shipment information.
• Strong collaboration with operations, shipping, and sales teams.

Responsibilities

• Manage and resolve customer issues and inquiries.
• Process orders and shipping activities between plants and customers.
• Coordinate demand management and align with sales and production.
• Maintain training documents for Reynosa plant processes.
• Ensure accurate order and shipment data in Oracle systems.
• Monitor shipments to meet monthly demand targets and on-time delivery.

Skills

Bilingual EN/ES

Communication skills

Computer proficiency

Problem solving

Teamwork

Education

Bachelor's degree in Business or related field

Tools

Oracle

Microsoft Office

Job description

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations. We are looking for your talent,

Description Provide support to the customer service and sales teams as escalation pathway to solving issues. Will also process orders for customers including, order entry and data input, expediting, update orders to comply with customer changes, maintain delivery performance on orders and provide communication to the customer and sales force for all order and shipment information. Must be able to work closely with operations, shipping, materials, quality and scheduling to communicate customer needs. Must be able to manipulate customer websites and the Oracle system.

Responsabilities

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manaufacturing plant/distribution center to the Customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team and external customers
• Maintain customer service process training documents specific to the Reynosa plant
• Work with the materials group, NA CSR team, warehouse personnel, trade compliance and sales team to meet critical customer needs
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

Requirements

• Able to speak both English and Spanish fluently
• Strong communication skills
• Strong computer skills – Oracle, Microsoft Office including email, excel and word
• Strong problem solving and teamwork skills
• Must be able to interface with all levels of management both internal and with external customers

Preferred

• Oracle Experience a plus
• Bachelor’s Degree in Business or related field
• 2+ years experience in relevant field
• Customer service experience in a manufacturing environment preferred

Additional Information Travel: 5%

Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future.

Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.