Customer Service Representative

International Paper; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading packaging and paper company in Reynosa, Mexico, is looking for a customer relations professional with experience in a manufacturing environment. The role involves communicating with customers, managing orders, and working closely with production staff to ensure timely deliveries. Ideal candidates should have at least 5 years of relevant experience and possess strong bilingual skills.

Formación

• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Preferred experience in the corrugated box industry.
• 5-8 years of customer relations experience; preferably 2+ years’ experience in industry specific customer relations.

Responsabilidades

• Communicate with customers and perform activities to facilitate customer relationships.
• Take customer orders from customers or account managers.
• Place orders for materials and supplies for production.
• Communicate with customers about order status and changes.
• Process purchase orders and maintain customer data.
• Work with production staff to achieve on-time deliveries.

Conocimientos

Action Oriented

Being Resilient

Customer Focus

Instills Trust

Bilingual

Educación

High school diploma or GED

Descripción del empleo

Overview

International Paper (NYSE: IP) is a global leader in packaging and paper with manufacturing operations in North America, Europe, Latin America, Russia, Asia and North Africa. Its businesses include industrial and consumer packaging and uncoated papers. Headquartered in Memphis, Tenn., the company employs approximately 52,000 people and is strategically located in more than 24 countries serving customers worldwide.

International Paper’s vision is to be one of the best and most respected companies in the world. A company of substance in everything we do, from the products we make, to investing in communities, to protecting our environment, International Paper supports communities where our employees live and work. We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years.

Responsibilities

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; possess a basic understanding of manufacturing processes and work with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

Qualifications

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugated box industry
• 5-8 years of customer relations experience; preferably 2+ years’ experience in industry specific customer relations.

Skills

• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust
• Bilingual