Customer Service Representative

Kemin; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global ingredient manufacturer is looking for a dedicated Bilingual Customer Service Representative in Mexico. This on-site role involves managing customer accounts, generating tax billing, and maintaining relationships with customers. Strong bilingual communication skills and an understanding of customer relationship management are crucial for success.

Servicios

Competitive financial package

Health and wellness support

Tuition reimbursement

Paid service opportunities

Formación

• Must be able to communicate effectively with clients in both English and Spanish.
• Ability to maintain customer account information accurately.
• Experience handling billing and product returns is a plus.

Responsabilidades

• Maintain customer account needs and relations.
• Track customer actions with finance and sales teams.
• Follow procedures and protocols for product quality.

Conocimientos

Bilingual communication

Customer relationship management

Data accuracy and management

Descripción del empleo

Overview

Kemin is seeking a talented and dedicated Bilingual Customer Service Representative in Mexico! This role will be responsible for maintaining our customer’s account needs. The Customer Service Representative is the internal and external contact point of contact of sales in charge of the maintenance of the master data of the customer and will make changes and relevant updates to the customer profile. The successful candidate is also responsible for generating tax billing and accurately tracking with finance and sales teams. This position will maintain a good relationship with customers by following credit notes, product returns, revalidation of materials, and sending samples to the United States.

The incumbent is expected to follow instructions, specific procedures and protocols, and policies to ensure the highest product quality and a safe work environment. This is an on-site position in our Zapopan facilities, scheduled Monday through Friday from 7:00 a.m. to 4:00 p.m.

We Are Kemin

We are visionaries who see things differently and are inspired by the world around us.

We have been dedicated to using applied science to improve the quality of life for over half a century.

We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world.

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States.

As a Kemin team member, you’ll receive…

• A competitive financial package - in addition to your salary, we offer paid vacation and holidays, major and minor medical insurance policies, and life insurance.
• Robust health and wellness support —we are proud to offer a fitness reimbursement (for your whole family!) and an on-site fitness center, to name a few.
• Continued learning opportunities —Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your career.
• The chance to give back to our world - Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so.