Customer Service Representative

International Paper; México; Presencial; MXN 554,000 - 925,000; Jornada completa

Descripción de la vacante

A leading packaging and paper company is seeking a candidate for a customer relations role in Mexico. The successful applicant will need a high school diploma and experience in customer relations (5-8 years preferred). Responsibilities include managing customer orders, addressing inquiries, and enhancing customer relationships. This position is vital for maintaining timely deliveries and ensuring customer satisfaction.

Formación

• 5-8 years of customer relations experience; preferably 2+ years’ experience in industry-specific customer relations.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.

Responsabilidades

• Communicate with customers and perform activities to maintain excellent customer relationships.
• Place orders for materials and supplies to be used in production.
• Handle customer inquiries regarding complaints, order status, and changes.

Conocimientos

Customer relations

Data entry

Bilingual

Manufacturing environment experience

Corrugated box industry experience

Educación

High school diploma or GED

Descripción del empleo

International Paper (NYSE: IP) is a global leader in packaging and paper with manufacturing operations in North America, Europe, Latin America, Russia, Asia and North Africa. Its businesses include industrial and consumer packaging and uncoated papers. Headquartered in Memphis, Tenn., the company employs approximately 52,000 people and is strategically located in more than 24 countries serving customers worldwide.

International Paper’s vision is to be one of the best and most respected companies in the world. A company of substance in everything we do, from the products we make, to investing in communities, to protecting our environment, International Paper supports communities where our employees live and work.

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members.

Key Responsibilities

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations. Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries. Oversee the most complex problem resolution issues and escalations; typically works with larger, more complex accounts.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits and maintain customer data.
• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring

• High school diploma or GED
• Preferred experience working in a manufacturing environment
• Preferred computer data‑entry experience
• Preferred experience in the corrugated box industry
• 5-8 years of customer relations experience; preferably 2+ years’ experience in industry specific customer relations.

Core Values

• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust
• Bilingual