Customer Service Representative

TPE de México, S. de R.L. de C.V.; Mexicali; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading service provider in Baja California is seeking a Customer Service Representative. The ideal candidate will have a Bachelor's degree and a minimum of two years of experience in sales/customer service. Responsibilities include interacting with customers professionally, processing orders through an ERP system, and resolving complaints timely. Strong bi-lingual skills and the ability to multi-task are essential for success in this fast-paced role.

Formación

• Minimum two years experience in sales/customer service in technical or related field.
• Ability to work independently and with a team in a remote environment.

Responsabilidades

• Interact with external and internal customers in a professional manner.
• Process customer orders through ERP system.
• Provide pricing and delivery information and follow up on customer requests.
• Resolve customer complaints and problems in a timely manner.

Conocimientos

Bi-lingual

Strong oral and written communication skills

Attention to detail

Strong mathematical skills

Ability to multi-task

Educación

Bachelor's degree

Herramientas

ERP

MRP

MS Office Suite

Descripción del empleo

• Interact with external and internal customers in a professional, friendly, and courteous manner through all forms of communication, including written and verbal. Maintains a positive and enthusiastic approach at all times.
• Process customer orders through ERP system from fax or email in a timely manner.
• Provide pricing and delivery information, proactively follows up on customer requests
• Demonstrates a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
• Resolves customer complaints and problems in a timely manner.
• Manage, organize and prioritize workload to maximize completion of daily responsibilities.
• Makes a strong effort to develop appropriate solutions prior to engaging manager on complex issues.
• Assist customers by checking on orders, processing returns, and solving order issues.
• Answer standard product questions and provide standard product quotes for customers.
• Interact with external and internal customers in a professional, friendly and courteous manner though all forms of communication including written and verbal. Maintains a positive, enthusiastic approach at all times.
• Learn, understand and implement department policy and procedures.
• Acts as a liaison between the customer, production and/or shipping to address and resolve problems.
• Maintain customer files by organizing paperwork and updating customer information in ERP system and other databases
• Performs all other duties as assigned or requested

Education/Certifications

• Bachelor's degree

Experience

• Minimum two-years’ experience working in sales/customer service in technical or related field

Qualifications

• Bi-lingual
• Working knowledge of ERP, MRP, and MS Office Suite
• Attention to detail, accurate
• Strong mathematical skills
• Ability to multi-task and manage multiple projects in a fast-paced environment.
• Strong oral and written communication skills
• Ability to work independently and with a team in a remote environment.