Customer Service Rep MEX

Hispanic Alliance for Career Enhancement; Santiago de Querétaro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading airline in Santiago de Querétaro is seeking a customer service representative to craft memorable experiences for international travelers at the airport. You will assist customers with ticketing and baggage handling, ensuring that their needs are met while providing friendly and professional service. The ideal candidate should be bilingual in English and Spanish and possess strong interpersonal skills, along with the ability to work various shifts.

Formación

• Minimum of 18 years old.
• Physical ability to stand and walk for entire shift.
• Legally authorized to work in Mexico without sponsorship.

Responsabilidades

• Receive and direct incoming calls, greet and advise customers.
• Prepare tickets and determine fares.
• Anticipate customer needs and maintain responsibility.

Conocimientos

Excellent interpersonal skills

Proficiency in English and Spanish

Comfortable with computers and new technologies

Educación

High school graduate or equivalent certificate

Bachelor’s degree

Descripción del empleo

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications :

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Mexico without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards

• Hold a valid passport and US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience

• Bachelor’s degree