Customer Service & Planning Manager

Magneti Marelli Parts & Services; Ciudad Juárez; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Global team

Descripción de la vacante

Marelli is seeking a Customer Services & Production Planning Manager to lead customer service, demand planning, and production scheduling within our AL&S team. Based at the Cd.

Juarez, Mex Plant 1, you will drive on-time delivery, optimize inventories, and coordinate cross-functional efforts to meet customer commitments. The role demands extensive experience in automotive manufacturing, strong English communication, and a track record in demand and production planning.

Formación

• Bachelor degree in Engineering, Business Administration, Supply Chain, Logistics or related field.
• Minimum 10 years of automotive manufacturing experience.
• Advanced English communication skills.
• Experience in Demand Planning, Production Planning and Inventory Management.

Responsabilidades

• Lead Customer Service and Production Planning operations to ensure customer delivery requirements are met.
• Develop and implement demand management strategies to improve forecast accuracy and production alignment.
• Manage customer escalations and coordinate recovery plans for supply risks.
• Ensure compliance with CSR requirements.
• Lead the SIOP/S&OP process.
• Monitor inventory levels and prevent obsolescence.
• Reduce premium freight and logistics costs.
• Lead and develop the team.

Conocimientos

Leadership

Cross-functional collaboration

Customer-focused mindset

Advanced English

Educación

Bachelor degree in Engineering or related field

Herramientas

SAP

EDI systems

Customer portals

Descripción del empleo

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Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.

Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli AL&S team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, insert here division definition.

As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.

About the Position:

We are looking for a Customer Services & Production Planning Manager to join the Supply Chain and Logistic AL&S team, reporting directly to the Supply Chain and Logistic Manager.

This position is based at our office in Cd. Juarez, Mex Plant 1.

As the [Job Title] at Marelli, you will be responsible/support/elevate.

The Customer Service and Production Planning Manager is responsible for leading customer service, demand management, production planning, and inventory strategies to ensure on-time delivery, operational efficiency, and customer satisfaction within a dynamic automotive manufacturing environment.

Your Responsibilities will be:

• Lead Customer Service and Production Planning operations to ensure customer delivery requirements are met.
• Develop and implement demand management strategies to improve forecast accuracy and production alignment.
• Manage customer escalations and coordinate recovery plans for supply risks.
• Ensure compliance with CSR requirements.
• Lead the SIOP/S&OP process.
• Monitor inventory levels and prevent obsolescence.
• Reduce premium freight and logistics costs.
• Lead and develop the team.

What Qualifications you will bring:

• Bachelor degree in Engineering, Business Administration, Supply Chain, Logistics or related field.
• Minimum 10 years of automotive manufacturing experience.
• Advanced English communication skills.
• Experience in Demand Planning, Production Planning and Inventory Management.

Other skills that we would welcome:

• CPIM certification preferred.
• Lean Manufacturing knowledge.
• Advanced Excel and data analysis.
• Led logistics operations and warehouse management, ensuring inventory accuracy, on-time deliveries, and continuous improvement in compliance with IATF 16949, ISO 14001, and ISO 45001 standards.
• Experienced in SAP, EDI systems, and customer portals, ensuring efficient material management, electronic data interchange, and compliance with customer requirements.

Expectations from you in this position:

• Strong leadership and team development.
• Customer-focused mindset.
• Cross-functional collaboration.

What does this position offer you:

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.
• A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.

About Us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.

Marelli is a global, independent technology partner to the automotive industry, with a strongand established track record in innovation and manufacturing excellence.

Joining the Marelli team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, and grow.

We believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!