Customer Service Agents - Español - CDMX

Concentrix - CA; Santiago de Querétaro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global CX solutions company is seeking Customer Service Agents in Santiago de Querétaro to provide top-notch customer service through various communication channels. Candidates should possess a high school diploma and ideally have at least 6 months of call center experience. The role offers a range of benefits and opportunities for career growth in a supportive environment.

Servicios

Endless career opportunities

Inclusive perks and benefits

Monthly performance incentives

Formación

• 6 months minimum of experience in call center customer service.
• Ability to work under constant changes.
• Strong computer navigation skills and PC knowledge.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide customer service support and problem resolution.
• Demonstrate patience in customer interactions.

Conocimientos

Customer service orientation

English proficiency (Intermediate - Advanced)

Strong communication

Attention to detail

Multitasking

Educación

High School diploma or equivalent

Descripción del empleo

Overview

Job Title: Customer Service Agents - Español - CDMX

Location: Insurgentes Sur, Mexico City

Job Description: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

What’s in it for you?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great weekly, biweekly and monthly activities
• Great raffles and prizes

What you want matters to us

Concentrix is a great place for you. Every day we spread positivity in others\' lives through compassionate customer interactions and genuine problem solving with a human touch. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts. This role is the perfect opportunity for someone considering a career in customer services.

What would you bring to our team?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

To become a part of our team

• Courteous with strong customer service orientation
• English level: Intermediate - Advanced
• High School diploma or equivalent required
• 6 months minimum of experience in call center customer service (desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally
• Reliable with strong attention to detail
• Skilled in multitasking; able to be flexible and adapt to change quickly
• Tolerance of repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone and manner
• Shift rotation capability as needed
• Based on location and/or program, additional experience/skills may be required

Call us home

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more: Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Language Requirements: Spanish

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents