Customer Service Agents

Concentrix; Mérida; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global organization is seeking Customer Service Agents to provide support and resolution for clients through various communication channels. This role involves actively listening and assisting customers with their inquiries while ensuring a high level of service. Ideal candidates should possess strong communication skills, attention to detail, and a desire to help others thrive in a fast-paced environment.

Servicios

Career development opportunities

Competitive salary

Monthly performance incentives

Various team activities

Formación

• Minimum 6 months of experience in call center customer service (desired).
• Intermediate to advanced English level required.
• Ability to adapt to constant changes and work in a fast-paced environment.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolve routine problems regarding products or services.
• Actively listen and troubleshoot to ensure excellent customer experiences.

Conocimientos

Customer service orientation

Communication skills

Attention to detail

Multitasking

Problem-solving

Educación

High School diploma or equivalent

Descripción del empleo

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Job Title:

Customer Service Agents

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type:

Full-Time

Location:

Insurgentes Sur, Mexico City

What’s in it for you?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great weekly, biweekly and monthly activities
• Great raffles and prizes

What you want matters to us

Think about making a checklist with all of the things that would make you feel good at work. Does your checklist include meeting a diverse group of like-minded new people? Being recognized and rewarded for doing great things? Concentrix is a place where you can find these elements while making a positive difference in people’s lives through compassionate customer interactions and genuine problem solving with a human touch. We believe in treating people with care and respect, which guides our interactions with customers and staff.

Regardless of your background or experience, starting or establishing your career path can be simple. We are looking for customer service experts.

This role is ideal for someone considering a career in customer service.

What would you bring to our team?

Your passion for helping others will help you connect with customers and team members. You will actively listen and troubleshoot to provide excellent customer experiences. Your attention to detail, creative thinking, communication skills, and passion will help you excel.

To become part of our team:

• Courteous with strong customer service orientation
• Intermediate to advanced English level
• High School diploma or equivalent
• Minimum 6 months of experience in call center customer service (desired)
• Ability to adapt to constant changes
• Multitasking skills
• Strong computer navigation skills and PC knowledge
• Effective communication in writing and verbally
• Reliability and attention to detail
• Flexibility and adaptability to change
• Tolerance for repetitive work in a fast-paced environment
• Ability to work independently and as part of a team
• Patience in all customer interactions
• Shift rotation capability as needed
• Additional skills or experience may be required based on location or program

Call us home:

If this feels like the perfect next step in your career, we want to hear from you! Apply today and discover why over 290,000 people worldwide choose Concentrix.

Concentrix is an award-winning global CX solutions company dedicated to creating exceptional experiences for top brands and their customers. We are a team of innovators and problem-solvers.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements describe the general nature of the work and are not exhaustive of all responsibilities, duties, skills, or conditions.

Location:

Mexico City Downtown Insurgentes

Language Requirements:

English: Intermediate - Advanced

Time Type:

Full time

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