Customer service agent (ME)

Medium; México; A distancia; MXN 3,336,000 - 4,078,000; Jornada completa

Descripción de la vacante

A parcel delivery solutions company is looking for experienced customer service agents in Mexico. The role involves problem solving, managing customer queries, and ensuring high customer satisfaction. Candidates must have at least 5 years of experience in customer service, excellent communication skills, and a strong commitment to customer care. Competitive salary range is offered, with flexible remote working hours.

Formación

• A minimum of 5 years customer services experience, or 3 years experience for an international parcel carrier.
• Excellent communication skills, both written and verbal.
• Critical thinking and problem-solving skills.

Responsabilidades

• Handle ticket and live help support.
• Exceed customer expectations in all interactions.
• Maintain professionalism in customer communication.

Conocimientos

Customer service experience

Written communication

Problem solving

Fluent English

Descripción del empleo

Overview

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year and over 100 remote employees worldwide, we’re a technology-driven company delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will roll out worldwide our new TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders and ship on their own carrier accounts using our cutting-edge shipping platform.

At ParcelHero, we foster a collaborative and innovative culture where every team member's voice matters. We’re a fast-paced, remote-first company that values initiative, adaptability, and a strong sense of ownership. If you thrive in a dynamic, ambitious, and forward-thinking team, you’ll fit right in with us.

Job description

We’re seeking experienced customer service agents to join our team. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that requires multitasking. The role is mainly ticket and live help focused, so you should excel in written communication, be committed to going above and beyond to exceed customer expectations, and have a good level of diplomacy when dealing with customer queries and complaints.

Applicant criteria

• A minimum of 5 years customer services experience, or 3 years experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD.
• A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
• Excellent communication skills, both written and verbal.
• Critical thinking and problem solving skills.
• A minimum typing speed of 40 wpm.
• Fluent English, both written and verbal.

Details

• 12:00–20:30, Monday to Friday (GMT). (6:00–14:30 Central Standard Time)
• You need a minimum 20 Mbps broadband line, and your own PC/Laptop and headset.

Salary: $180,000 - $220,000 a year