Customer Satisfaction Supervisor

Versigent; Ciudad Juárez; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical insurance

Life insurance

Flexible retirement plan

Training and certifications

Scholarships

Tuition reimbursement

Descripción de la vacante

Versigent, spun out of Aptiv, seeks a Quality Customer Care Engineer to ensure customer satisfaction through complaint response procedures according with customer requirements (8D, DPS, DPRTS), Customer Portal, control plan execution and PFMEA updates.

You will lead cross-functional teams, manage quality alerts, investigations, containment actions, and permanently implement corrective actions, ensuring clear communication with customers and plant teams.

Formación

• Bachelor's Degree in Engineering or related field completed.
• Advanced English proficiency.
• Previous experience as a Supervisor.
• Minimum experience in automotive industry, preferably in wire harness manufacturing.
• Advanced computer skills and proficient use of Microsoft Office Suite.
• Strong analytical and statistical data analysis skills.
• Leadership and problem-solving abilities.
• Results-oriented with organizational skills.
• Effective communication and teamwork abilities.

Responsabilidades

• Ensure customer satisfaction and compliance with customer-specific requirements.
• Monitor, analyze, and improve customer KPIs through continuous improvement initiatives.
• Serve as the primary liaison between customers and the plant for quality-related matters.
• Lead customer complaint management processes, ensuring timely responses and root cause analysis.
• Coordinate cross-functional teams to resolve quality issues and prevent recurrence.
• Manage quality alerts, ICA, sorting activities, and RMA processes.
• Review warranty returns and lead investigations to identify root causes.
• Maintain communication with customer quality representatives to avoid escalations.
• Prepare and deliver customer quality reports and presentations.
• Promote lessons learned and best practices to improve quality performance.

Conocimientos

Advanced English

Leadership

Analytical thinking

Problem solving

Microsoft Office

Educación

Bachelor's Degree in Engineering

Herramientas

Microsoft Office Suite

Descripción del empleo

Versigent designs and delivers the systems that move power through modern technology. From vehicles to robotics to energy platforms, our electrical distribution systems enable the next generation of electrified,automatedand connected products.

As a standalone company, we combine deep engineeringexpertisewith the speed and focus needed to solve increasingly complex challenges. Our teams move quickly, think withprecisionand deliver at scale — helping customers do more without adding cost,weightor complexity.

What defines us is how we work: with the agility and momentum of a startup, backed by the experience and discipline of a proven global leader. That combination creates an environment where ideas movefaster,ownership is real and impact is visible.

Your Role

The Quality Customer Care Engineer has direct responsibility to ensure customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.

Responsibilities

• Ensure customer satisfaction and compliance with customer-specific requirements.
• Monitor, analyze, and improve customer KPIs through continuous improvement initiatives.
• Serve as the primary liaison between customers and the plant for quality-related matters.
• Lead customer complaint management processes, ensuring timely responses, root cause analysis, containment actions, and implementation of permanent corrective actions.
• Coordinate cross-functional teams to resolve quality issues and prevent recurrence.
• Manage quality alerts, interim containment actions (ICA), sorting activities, and RMA processes.
• Review warranty returns and lead investigations to identify root causes.
• Maintain effective communication with customer quality representatives to avoid escalations.
• Ensure compliance with customer requirements and communicate updates to all affected plant departments.
• Prepare and deliver customer quality reports and presentations.
• Promote lessons learned and best practices to improve quality performance and customer satisfaction.
• Perform any other duties related to the position as assigned.

Your Background

• Bachelor's Degree in Engineering or a related field (completed).
• Advanced English proficiency.
• Previous experience as a Supervisor.
• Minimum experience in the automotive industry, preferably in wire harness manufacturing.
• Advanced computer skills and proficient use of Microsoft Office Suite.
• Strong analytical and statistical data analysis skills.
• Leadership, decision-making, and problem-solving abilities.
• Results-oriented with excellent organizational and work management skills.
• Effective communication, interpersonal, coaching, and relationship-building skills.
• High level of integrity, accountability, maturity, and commitment to excellence.
• Strong teamwork and customer-oriented mindset.

Preferred Experience

• Automotive manufacturing environment.
• Wire harnesses (electrical harnesses) production and quality systems.
• Customer quality management, problem-solving methodologies (8D, 5 Why, Ishikawa, etc.), and continuous improvement tools.

WHY JOIN US?

• Grow with purpose.We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
• Do work that shows up in the real world.What you contribute herepowerssystems that are critical to how industriesoperateand evolve. The impact is visible and lasting.
• Succeed with the right support.We provide the tools, resources, and environment needed to perform ata high leveland sustain that success.

Your Benefits At Versigent

• Compensation package, including major medical and life insurance
• Flexible retirement plan.
• Learning, growth, and professional development in a globally recognized international environment.
• Access to training, coaching, and internal and external certifications
• Scholarships.
• Recognition of innovation and excellence.
• Opportunities to give back to the community.
• Meaningful work that makes a difference in the world.
• Recognition of innovation and excellence.
• Tuition reimbursement.

Versigent spun out of Aptiv on April 1, 2026. As part of ongoing spin‑off activities and IT separation, some documentation may still reference Aptiv, Cyprium, or Versigent. All references should be understood to mean Versigent.

Privacy Notice - Active Candidates: https://www.versigent.com/privacy-statement

Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.