Customer Sales Representative-4

incora; Chihuahua; On-site; MXN 180,000 - 300,000; Full time

Job summary

Wesco, a global distributor, is seeking a Customer Service/Order Administrator to support daily order processing, delivery coordination, and customer communication from our Chihuahua, Mexico team.

The role emphasizes accurate data entry, proactive issue resolution, and maintaining positive relationships with customers and internal teams. You will apply Wesco's philosophy in all actions, and collaborate across departments to ensure on-time delivery and high service quality.

Responsibilities

• Know and apply Wesco philosophy, values and vision in all business decisions.
• Maintain up-to-date knowledge of Wesco customer requirements and distribution methods.
• Maintain positive relationships with customers and internal departments.
• Provide excellent customer service by building relationships through fast, accurate processing.
• Respond promptly and professionally to inquiries on orders, availability and delivery plans.
• Investigate and resolve customer issues per policies and work instructions.
• Provide LTA contract administration support as assigned.
• Process, monitor and release incoming orders; communicate on pending orders daily to ensure on-time delivery.
• Prioritize orders by urgency, product specs, and shipping needs.
• Process daily release orders and verify against contracts.
• Process RMAs as requested.
• Ensure proper quality flow-downs for contract reviews.
• Update shipping/delivery status on customer site and ensure high delivery quality.
• Assist with shopping and inventory locator service requests.
• Enter pricing into databases to support quotes and orders.
• Prepare and follow through on expedite requests.
• Train and mentor colleagues in the sales department.
• Perform ad hoc projects and tasks as assigned.
• Attend training or meetings as required.

Job description

• Know, understand, and incorporate the Wesco philosophy, value and vision in all business behavior, practice and decisions
• Maintain up to date knowledge of Wesco customer requirements and distribution methods and timing
• Maintain positive working-relationships with external customers and all inter-working departments and personnel
• Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
• Provide LTA contract administration support, as assigned
• Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (on a daily basis)
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
• Process daily release orders system and verify against contract to ensure information is correct
• Process material returns (RMA's) as requested by the customer
• Understand and ensure proper quality flow downs are in place for contract review
• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
• Assist in issuing shopping and inventory locator service requests
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
• Prepare and follow through with customer expedite request
• Train/mentor others within sales department (as assigned)
• Perform ad hoc projects and tasks (as assigned)
• Attend department or company sponsored training or meetings, as required