Customer Quality Engineer

Accuride International, S.A. de C.V.; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A manufacturing company in Mexicali is seeking a Quality Manager to handle customer complaints and coordinate internal audits. Candidates should have a Bachelor's Degree in Engineering and 5 to 7 years of experience in quality management, preferably in the automotive industry. Excellent communication skills and advanced English proficiency are required.

Formación

• 5 to 7 years in quality management in the manufacturing industry.
• Knowledge of automotive industry standards and methodologies.

Responsabilidades

• Follow up and resolve customer complaints using quality methodologies.
• Support customer audits and coordinate internal audits.

Conocimientos

Problem solving

Root cause analysis

Communication

Continuous improvement

Customer service

Educación

Bachelor’s Degree in Industrial, Mechanical, or Mechatronics Engineering

Herramientas

Excel

ERP

Quality Management Systems

Descripción del empleo

Responsibilities

• Follow up and resolve customer complaints (8D, 5Why, Ishikawa, or other methodologies).
• Coordinate the implementation of corrective and preventive actions with internal areas such as Production, Engineering, and Quality.
• Analyze customer quality indicators and generate performance reports.
• Support customer audits and coordinate internal audits related to quality.
• Manage communication with customers regarding quality topics (PPAP, APQP, engineering changes, etc.).
• Participate in continuous improvement projects focused on customer satisfaction and waste reduction.
• Keep quality documentation updated in compliance with ISO/IATF standards.

Qualifications

• Bachelor’s Degree in Industrial, Mechanical, Mechatronics Engineering, or related field.
• Experience: 5 to 7 years in Quality areas manufacturing industry (preferably metal-mechanical, automotive, or precision manufacturing).
• Knowledge of Core Tools (APQP, PPAP, MSA, SPC, FMEA).
• Experience handling customer complaints and applying root cause analysis methodologies.
• Advanced English (essential for communication with international customers).
• Proficiency in Excel, ERP, and quality management systems.