Customer Operations Coordinator - Operations

Signant Health; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global evidence generation company is seeking a Customer Operations Support Specialist. In this role, you will manage sales orders, support client services, and ensure effective communication regarding shipments for clinical trials. Strong organizational, communication skills, and experience in customer service are essential. The position is based in Mexico City and requires resumes to be submitted in English.

Formación

• Understand and experience in clinical trials/pharmaceutical industry is an advantage.
• Experience in a fast-paced customer services environment is preferred.
• Experience in a warehouse environment is a plus.

Responsabilidades

• Manage Sales Orders for client orders.
• Attend project meetings and client calls as required.
• Handle Client Services queries and maintain documentation.
• Manage shipment delays with Clients and providers.
• Promote continual improvement within Customer Operations.

Conocimientos

Excellent written and verbal communication skills

Excellent organization skills

Accurate data entry and computer skills

Team-oriented with a “can do” attitude

Educación

High School graduation or equivalent

Descripción del empleo

Overview

This could be the Opportunity of Your Life!

Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Role Purpose

Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

What You’ll Do:

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
• Attend project kick off meetings and client calls, as required
• Point of contact for Client Services queries or questions
• Responsible for generating internal export documentation
• Responsible for ordering printed materials on behalf of clients, as directed by Client Services
• Liaise with Client Services and external service providers to manage and communicate any shipment delays
• Promote continual improvement within the Customer Operations area
• Other responsibilities as required

DECISION MAKING AND INFLUENCE

• The individual is responsible for managing client expectations on device shipments and inventory
• They will have influence on the financial accountancy of the business by ensuring good practices are followed
• They will be able to influence good practice and ensure customer expectations are met, if not exceeded
• They will have limited direct Client contact, however; will be expected to be a source of information and expertise to provide best practice guidance

What You Bring:

• Adherence to site Health & Safety
• Accurate data entry and computer skills
• Excellent written and verbal communication skills
• Excellent organization skills with the ability to prioritize
• Must be able to deal effectively with all levels of the organization
• Must be a team-oriented person with a “can do” attitude.
• Understanding and/or experience of clinical trials / pharmaceutical industry is an advantage
• Minimum education: GCSE (UK)/ High School graduation (US) or country equivalent

We’d be thrilled to hear that you also have:

• Experience of fast paced customer services environment
• Experience of a warehouse environment
• Experience in import / export of pharmaceuticals or electronic devices

Language: Resumes must be submitted in English. Advanced level of English required.

Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey!

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At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.