Customer Experience & Compliance Lead

Landis+Gyr AG; Reynosa; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Landis+Gyr in Reynosa, Mexico, is seeking an Administrator for Customer Experience to support SOX compliance and sales order review processes. You will drive revenue‑impacting controls, improve processes, and report KPIs to leadership. Collaboration with Sales, Finance, Procurement and Delivery is essential.

The role requires a Bachelor’s in a related field and 4–6 years in customer service or technical support. Travel up to 20% may be required.

Formación

• Bachelor’s degree in Business Management, Organizational Development or other business‑related field.
• 4‑6 years of customer service, technical support or electronic technology experience.
• An equivalent combination of education and experience will be acceptable.

Responsabilidades

• Execute and maintain SOX‑compliant controls related to sales orders, warranty processing, and revenue‑impacting activities.
• Lead compliance screening activities for business partners, Sales Orders and Purchase Orders.
• Manage KPIs and report performance to senior leadership.
• Set performance goals aligned with the departmental plan.
• Review support cases for trends and communicate to Product Management and Engineering.

Conocimientos

Excel templates

Access databases

Energy management systems

Communication skills

Educación

Bachelor’s degree in Business Management

Descripción del empleo

Landis+Gyr in Reynosa, Mexico, is seeking an Administrator for Customer Experience to support SOX compliance and sales order review processes. You will drive revenue‑impacting controls, improve processes, and report KPIs to leadership. Collaboration with Sales, Finance, Procurement and Delivery is essential.

The role requires a Bachelor’s in a related field and 4–6 years in customer service or technical support. Travel up to 20% may be required.