Customer Complaint Investigation Analyst (Temporary)

Convatec; Reynosa; Sur place; MXN 180 000 - 280 000; Plein temps

Résumé du poste

Convatec is seeking a role to process, investigate, and monitor product defect complaints, acting as the primary contact and aligning with Medical Safety and R&D on adverse events while ensuring compliance with regulatory reporting requirements.

The role monitors complaint activity, proposes modifications to manufacturing or training processes based on pattern analyses, maintains unified defect investigation procedures, and provides technical expertise to optimize complaint handling and verify

Qualifications

• Broad knowledge of operational procedures and tools gained through extensive work experience.
• Works under limited supervision for routine situations.
• Proven ability to analyze non-routine problems.

Responsabilités

• Maintains unified product defect investigation operating procedures.
• Provides technical expertise to optimize complaint processing systems.
• Tracks and evaluates effectiveness of corrective actions associated with product complaints and adverse events.

Connaissances

Regulatory compliance

Analytical thinking

Description du poste

Processes, investigates, and monitors trending and reporting of product defect complaints, serving as primary contact. Aligns with Medical Safety and/or R&D on adverse events while addressing and expediting product complaints under the company's complaint policy and procedures, and ensures compliance with regulatory agencies reporting requirements. Monitors complaint activity and provides suggestions to appropriate company authorities to modify existing manufacturing or packaging process and/or customer training processes, based upon pattern and related analyses. Maintains unified product defect investigation operating procedures. Provides technical expertise to optimize complaint processing systems. Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure. Tracks and evaluates effectiveness of corrective actions associated with product complaints and adverse events.

Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. May require the following proficiency:

• Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.