Customer Collaboration & Demand Planning Head - Temporary

Kellanova; Santiago de Querétaro; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading snack company is looking for a Temporary Customer Services & Collaboration Head in Santiago de Querétaro, Mexico. The role involves leading collaborative efforts to improve service levels and inventory management with distributors across the Caribbean. Candidates should have 2-3 years of experience in customer service and logistics, along with strong forecasting and order management skills. Join us to shape the future of snacking!

Formación

• 2-3 years of experience in the Customer Service Area and Logistics/Distribution.
• Knowledge of Order Management.
• Experience in Forecasting.
• Understanding of Customer Development.
• Experience working with Distributors.

Responsabilidades

• Lead interdisciplinary teams to enhance service levels and availability.
• Align commercial inputs with replenishment systems.
• Co-create strategic commercial plans with teams.
• Monitor key metrics for product availability.
• Coordinate with Demand Planning Heads on SKU visibility.

Conocimientos

Customer Service Experience

Logistics Knowledge

Order Management

Forecasting

Experience with Distributors

SAP Knowledge

Descripción del empleo

Are you driven by collaboration and passionate about elevating customer experience across international markets? Join our Customer Supply Chain & Logistics team as the Temporary Customer Services & Collaboration Head. You’ll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the Caribbean Islands, while supporting export operations.

In this role, you’ll integrate commercial insights into replenishment systems for top business partners, co-create strategic commercial plans with cross-functional teams, and ensure product availability through accurate sell-out forecasting. You’ll lead customer engagement programs, drive CS&L business reviews, and own the US-sourced product availability process for Caricam, acting as the key liaison with US teams.

This is a 6 months period temporary role.

A Taste of What You’ll Be Doing

• Customer Collaboration & Value Creation: Lead interdisciplinary teams to co-develop strategies that enhance service levels, on-shelf availability, and gross sales with Caribbean distributors and export partners.
• Commercial Integration & Replenishment: Align commercial inputs with CS&L and VMI systems to optimize replenishment processes for top customers and ensure demand visibility.
• Strategic Planning & Execution: Co-create commercial plans with Customer Supply, Demand Planning, and Customer Development teams to support business growth and execution excellence.
• Service Level & Forecast Accuracy: Monitor key metrics such as Fill Rate (FR), OTIF, and sell-out forecasts to reduce lost sales and ensure product availability across channels.
• Operational Coordination: Partner with Demand Planning Heads and Category teams to manage SKU visibility, delisting updates, restrictions, and expansion opportunities.

We’re Looking for Someone With

• 2-3 Years’ experience in Customer Service Area and Logistic / Distribution area
• Order Management Knowledge
• Forecasting Experience
• Knowledge on Customer Development.
• Experience working with Distributors.
• SAP Knowledge is desirable

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page to get insights into our hiring process and more about what we offer.

Get to Know Us

At Kellanova, we are driven by our vision to be the world’s best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Kellanova’s Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world’s best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together. Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close within the first half of 2025 (subject to Kellanova shareowner approval and other customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.