Customer Care Support, Mexico

The Knot Worldwide; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa internacional de planificación de eventos busca un/a Customer Care Support para su equipo en Ciudad de México. La persona ideal tendrá experiencia en atención al cliente B2B y habilidades de comunicación sobresalientes. El rol es totalmente remoto y ofrece la oportunidad de formar parte de un equipo diverso y comprometido con la satisfacción del cliente.

Servicios

Vacaciones flexibles

Licencia parental generosa

Descuentos en beneficios

Formación

• Experiencia mínima de 2 años en atención al cliente, preferentemente con clientes B2B.
• Alta capacidad de organización, atención a los detalles y resolución de problemas.
• Persona autónoma, empática y flexible.

Responsabilidades

• Gestión de clientes B2B, incluyendo soporte postventa.
• Atención telefónica y por correo electrónico a clientes B2B.
• Coordinación con otros departamentos para la gestión de problemas relacionados con los clientes.

Conocimientos

Atención al cliente B2B

Comunicación

Organización

Resolución de problemas

Trabajo en equipo

Inglés intermedio

Herramientas

Bases de datos (CRM)

Descripción del empleo

What We Do Matters

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

En The Knot Worldwide, creemos en realizar un trabajo que marque la diferencia. En 11 países alrededor del mundo, nuestra familia de marcas líderes (The Knot, WeddingWire, Bodas, The Bash, The Bump y más) ofrece productos, servicios y contenidos de primera categoría para transformar la planificación de celebraciones, pasando de la inspiración a la acción.

Somos uno de los marketplaces de proveedores de bodas más confiables a nivel mundial; nuestras aplicaciones móviles están altamente calificadas, nuestros recursos son de primera calidad y nuestra revista es una referencia en los quioscos.

Sobre El Puesto y El Equipo

En The Knot Worldwide, estamos buscando un/a Customer Care Support para nuestro equipo de Ventas en Mexico.

La persona ideal aportará experiencia en atención al cliente B2B, habilidades destacadas de escucha, comprensión de las necesidades de los clientes y sólidas competencias interpersonales.

Responsabilidades

• Gestión de clientes B2B, incluyendo soporte postventa, fidelización, capacitación y atención personalizada de alta calidad.
• Atención telefónica y por correo electrónico a clientes B2B.
• Gestión de productos adicionales adquiridos por los clientes.
• Coordinación con otros departamentos y áreas de la empresa para la resolución y gestión de problemas relacionados con los clientes.
• Ser orientado a la acción y los resultados.

Los/As Candidatos/As Exitosos/As Poseen

• Residencia en la región metropolitana de Ciudad de Mexico.
• Experiencia mínima de 2 años en atención al cliente, preferiblemente con clientes B2B.
• Excelentes habilidades de comunicación.
• Deseable experiencia con bases de datos (CRM).
• Alta capacidad de organización, atención a los detalles y resolución de problemas.
• Persona autónoma, empática, perseverante, flexible y con una fuerte ética de trabajo.
• Disposición para trabajar en contextos multiculturales, estructurados y dinámicos.
• Capacidad para trabajar en equipo y alcanzar resultados colectivos.
• Nivel intermedio de inglés.

WORK MODEL

This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.

What We Love About You

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.

What You Love About Us

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Together@TKWW is our approach to hybrid work

It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

• For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

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US Notice

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice

The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.