Customer Care Representative II - Mexico City

Boston Scientific Gruppe; Ciudad de México; Presencial; MXN 548,000 - 732,000; Jornada completa

Descripción de la vacante

A global medical solutions company is seeking a Customer Care Representative II to enhance customer experience and manage inquiries. Candidates should have 3–5 years of experience, preferably in the healthcare sector, and possess strong communication and problem-solving skills. Proficiency in CRM tools like Salesforce and a relevant bachelor's degree are required. Join a team dedicated to improving patient lives globally.

Formación

• Minimum 3–5 years in a customer service or client-facing role, preferably in medical devices or healthcare.
• Strong knowledge of Order Management workflow and OTC.
• Intermediate to advanced English proficiency.

Responsabilidades

• Deliver an exceptional customer experience aligned with company values.
• Manage complex customer inquiries, complaints, and service requests.
• Collaborate cross-functionally to resolve issues.

Conocimientos

Problem-solving

Communication

Interpersonal skills

Attention to detail

Educación

Bachelor’s degree in Business Administration or similar

Herramientas

Salesforce

SAP

Microsoft Office Suite

Descripción del empleo

Onsite Location(s): Benito Juárez, DF, CMX, MX

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

What We Are Looking For

About the Role

We are seeking a passionate and service‑oriented Customer Care Representative II to deliver an exceptional customer experience aligned with Boston Scientific’s values. The ideal candidate will possess strong communication and problem‑solving skills, with the ability to manage complex customer inquiries, complaints, and service requests efficiently and empathetically. You should be comfortable navigating CRM, ERP systems like Salesforce and SAP, documenting interactions, and coordinating across internal teams such as Sales, Regulatory, Finance, and Logistics to resolve issues. Deep OTC (Order to Cash) knowledge for order management administration is required. We value proactive individuals who can identify upselling opportunities, recommend support programs, and continuously strive for improvement in service delivery. A keen eye for detail, a commitment to compliance and quality, and a customer‑first mindset are essential. You will play a critical role in representing our brand, building trust with clients, and ensuring their needs are met with speed, accuracy, and professionalism. If you thrive in a collaborative environment and are driven by purpose and performance, we invite you to join our team and make a difference in patients’ lives around the world.

Required Qualifications

Experience: Minimum 3–5 years in a customer service or client‑facing role, preferably in the medical device, pharmaceutical, or healthcare industry.

Education: Bachelor’s degree in Business Administration, International Business, Communications, Accounting, Industrial Engineering or similar.

Technical Skills: Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP.

Other Qualifications

• Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience.
• Strong knowledge of Order Management workflow and OTC (Order to Cash).
• Strong interpersonal skills with empathy, patience, and professionalism.
• Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing.
• Ability to work cross‑functionally with internal departments such as Sales, Finance, Regulatory, Logistics, Planning, etc.
• Excellent verbal and written communication skills.
• Intermediate to advanced English proficiency 70 %.
• Strong attention to detail and ability to prioritize multiple tasks under tight deadlines.
• Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on business or technology using practical experience, judgment and precedents.
• Receives a moderate level of guidance and direction.
• Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.

Requisition ID: 617704

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem‑solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

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