Customer Account Coord. (On site - Midtown Jalisco, GDL)

QUID - INNTECI; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A company based in Jalisco is seeking a Customer Account Coordinator to manage customer needs and communication. The ideal candidate should have a university degree and experience in customer service or logistics. This position offers several benefits, including superior compensation, flexible working hours, and opportunities for remote work after the training period.

Servicios

Superior to the law benefits

30-day Christmas bonus

Annual variable bonus

Health insurance

Formación

• Experience in Customer Service and local logistics preferred.
• Very good verbal and written English communication skill is necessary.
• Willingness to learn and thrive in ambiguous situations.

Responsabilidades

• Receive and process orders and follow up with suppliers.
• Support Account Managers and Traders with accounts.
• Communicate effectively with external and internal customers.

Conocimientos

Customer service mindset

Time management skills

Detail-oriented

Proficiency in MS Office

Strong organizational skills

Educación

University Degree

Herramientas

Contact Management Systems

Database software

Inventory Software

Order processing systems

Descripción del empleo

Customer Account Coord. (On site - Midtown Jalisco, GDL)

Responsible for servicing external and internal customer needs and proactively participating in the operation process

Junior

• University Degree
• From 1 up to 3 years in a similar role is preferred.

Key activities and general responsibilities

• Receive and process orders/purchase write up
• Follow up in a timely matter on a production-ready date with the supplier.
• Close communication with the team for approvals.
• Support Account Managers / Traders with specific accounts.
• Answer customer inquiries.
• Communicate issues/challenges
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.

Knowledge required

• Experience in a Customer Service, and commerce, local logistics environment is preferred
• Proficiency in MS Office.
• Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Time management skills
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Customer service mindset
• Very good verbal and written English communication skill

Hiring details

• Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
• Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
• After anniversary, 1 day to be WFH
• Indefinite contract after training period

We are an equal opportunities employer.