CRM Support Saas Middle

Adecco; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading staffing agency is looking for individuals passionate about technology and customer service to assist users with enterprise software platforms. Responsibilities include resolving technical issues, providing support, and escalating complex cases. The ideal candidate will have analytical skills, advanced English, and experience in customer service or technical support.

Formación

• Basic-intermediate knowledge of business software.
• Enjoyment of customer interaction and problem resolution.
• Previous experience in technical support/customer service.

Responsabilidades

• Attention and resolution of tickets, emails, or technical chats.
• Basic diagnosis of software problems.
• Support for the end user in the correct use of the tools.

Conocimientos

Communication of technical ideas

Customer interaction

Analytical skills

Continuous learning

Advanced English

Herramientas

SaaS platforms like Zoho

Descripción del empleo

We are looking for individuals passionate about technology and customer service to join our team. You will be responsible for assisting users in the use and troubleshooting of issues related to our enterprise software platforms.

Responsibilities:

Attention and resolution of tickets, emails, or technical chats.

Basic diagnosis of software problems.

Support for the end user in the correct use of the tools. Escalate complex cases to higher levels or product teams.

Requirements:

Basic-intermediate knowledge of business software.

Ability to communicate technical ideas clearly.

Enjoyment of customer interaction and problem resolution.

Analytical skills and continuous learning.

Advanced English (speaking, reading and comprehension).

Previous experience in technical support/customer service.

Knowledge in any of the mentioned areas.

Experience in SaaS platforms like Zoho or any of our competitors.