CRM & eCommerce Process Lead (1-3 yrs)

Knorr Bremse Group; Ciudad Acuña; Presencial; MXN 300.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Holiday bonus

Medical expenses coverage

Educational assistance

Wellness program

Descripción de la vacante

Bendix CVS, part of the Knorr‑Bremse Group, is seeking a Process Lead for CRM-eCommerce support and data insights. You will translate business needs into configurations, reports, and actionable recommendations to improve sales processes and customer experience.

Collaborate with Sales Operations, IT, and vendors to ensure data quality, monitor adoption, and drive continuous improvement using data-driven insights.

Formación

• Experience supporting a CRM platform (SAP C4C preferred) and Hybris eCommerce.
• Knowledge of sales processes and customer lifecycle concepts.

Responsabilidades

• Analyze and document CRM-eCommerce business requirements and user stories.
• Develop, maintain, and publish CRM-eCommerce reports and dashboards to improve pipeline health and data quality.
• Support CRM-eCommerce integration configuration and administration with IT; create and maintain process documentation.

Conocimientos

CRM reporting

Data analysis

Stakeholder communication

Sales processes

CRM adoption

Educación

Bachelor’s degree in business or related field

Herramientas

SAP C4C

Hybris

Excel

Descripción del empleo

Bendix CVS, part of the Knorr‑Bremse Group, is seeking a Process Lead for CRM-eCommerce support and data insights. You will translate business needs into configurations, reports, and actionable recommendations to improve sales processes and customer experience.

Collaborate with Sales Operations, IT, and vendors to ensure data quality, monitor adoption, and drive continuous improvement using data-driven insights.