Convertion & Retention coordinator

Novo Nordisk; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Formación

• A Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 3-5 years of experience in consumer acquisition, retention, digital marketing, or commercial marketing, including campaign performance analysis and reporting.
• Advanced proficiency in both Spanish and English is required.
• Strong project management and stakeholder collaboration skills, with the ability to coordinate multiple workstreams and deadlines simultaneously.
• A customer-centric mindset with a results-oriented approach and a keen eye for journey optimisation opportunities.

Responsabilidades

• Coordinating targeted consumer conversion and retention campaigns across multiple channels, ensuring timely delivery aligned with commercial objectives
• Analysing consumer journey behaviour to identify friction points, drop-offs, and opportunities to improve progression and retention
• Tracking key performance indicators and recommending data-informed optimisation actions across campaigns and engagement initiatives
• Collaborating with Sales, Trade Marketing, Market Access, Commercial Operations, and external partners to ensure seamless execution
• Preparing regular performance reports, supporting budget tracking, vendor coordination, and maintaining accurate documentation

Conocimientos

Campaign management

Analytics

Bilingual Spanish/English

Project coordination

Stakeholder collaboration

Educación

Bachelor’s degree in Marketing/Business

Descripción del empleo

Cardiometabolic Marketing Department

Mexico City

Every touchpoint matters. In this role, you'll shape the strategies that help millions of people start and stay on life-changing treatments - turning consumer data into real health outcomes across one of the fastest-growing therapeutic areas in the industry. We are hiring two Conversion & Retention Coordinators to strengthen our growing team in Mexico City.

Your new role

In this role, you will be at the centre of our consumer conversion and retention efforts, coordinating campaigns and initiatives that help patients start and stay on therapy. You'll combine data-driven thinking with hands-on execution to optimise how consumers move through their health journey.

• Coordinating targeted consumer conversion and retention campaigns across multiple channels, ensuring timely delivery aligned with commercial objectives
• Analysing consumer journey behaviour to identify friction points, drop-offs, and opportunities to improve progression and retention
• Tracking key performance indicators and recommending data-informed optimisation actions across campaigns and engagement initiatives
• Collaborating with Sales, Trade Marketing, Market Access, Commercial Operations, and external partners to ensure seamless execution
• Preparing regular performance reports, supporting budget tracking, vendor coordination, and maintaining accurate documentation

Your new department

You will join the Cardiometabolic Marketing Department, a dynamic team focused on strengthening consumer engagement across our growing cardiometabolic portfolio. The team works at the intersection of marketing strategy, consumer insights, and cross-functional collaboration - all with a shared commitment to helping more patients access and benefit from treatment. You will report to the Acquisition Manager and work alongside passionate colleagues who thrive in a fast-paced, data-rich environment.

Your skills & qualifications

We're looking for someone who is organised, analytical, and energised by the challenge of improving consumer engagement at scale. To succeed in this role, you'll bring:

• A Bachelor's degree in Marketing, Business Administration, Communications, or a related field
• 3-5 years of experience in consumer acquisition, retention, digital marketing, or commercial marketing, including campaign performance analysis and reporting
• Advanced proficiency in both Spanish and English is required.
• Strong project management and stakeholder collaboration skills, with the ability to coordinate multiple workstreams and deadlines simultaneously
• A customer-centric mindset with a results-oriented approach and a keen eye for journey optimisation opportunities

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job - you're becoming part of a story that spans generations.

What we offer

There is, of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are designed with your career and life stage in mind.

Deadline

4 October 2025. Applications are reviewed on an ongoing basis.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We're not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.