Control Tower Operator & Data Quality

cargo-partner GmbH; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global logistics company is looking for a Control Tower Operator & Data Quality to ensure efficient operations and excellent customer service. The role involves monitoring shipments, analyzing data quality, and coordinating with stakeholders to manage logistics effectively. Candidates should have experience in logistics operations and proficiency with data analysis tools, particularly Cargo-Wise. Strong communication and problem-solving skills are essential for this position.

Formación

• Experience in logistics operations or freight forwarding.
• Strong communication and collaborative skills.
• Intermediate to advanced English proficiency preferred.

Responsabilidades

• Supervise and analyze data quality issues.
• Monitor shipments in real-time to ensure efficient logistics.
• Prepare performance reports for data-driven decision-making.
• Verify booking confirmations meet customer specifications.
• Organize regular meetings to review performance metrics.

Conocimientos

Data analysis

Communication

Problem-solving

Collaboration

Herramientas

Cargo-Wise

Logistics management platforms

Descripción del empleo

Cargo-Partner is seeking for a highly analytical, detail-oriented and communication-driven Control Tower Operator & Data Quality to join our team. This role is essential to ensuring efficient operational execution, timely shipment handling and excellent customer service through proactive coordination and data-driven decision-making.

Responsibilities

• Supervise, analyze, and identify root causes of data quality issues within the systems implementing corrective and improvement actions.
• Monitor shipments in real time from cargo-ready date to departure, ensuring timely and efficient logistics execution in line with customer expectations.
• Prepare and continuously update operational and performance reports to support data-driven decision-making and proactive problem resolution.
• Verify that booking confirmations and shipment details meet required transit times, conditions, and customer specifications; coordinate alternatives when space or carrier issues arise.
• Ensure origin offices record accurate and complete data in the systems, maintaining up-to-date shipment statuses.
• Collaborate closely with origin offices, control agents, and vendors to anticipate and resolve potential delays or issues before they impact operations.
• Serve as the main point of contact between the customer, origin offices, and the control agent, ensuring clear, timely, and effective communication.
• Organize regular meetings with customers to review performance metrics, analyze delays, anticipate scenarios, and present operational updates.
• Use data analysis to identify performance trends, drive process improvements, and strengthen communication among all stakeholders.
• Build and maintain strong, long-term relationships with customers, vendors, and internal teams to ensure smooth coordination and high-quality service.

Requirements

• Experience in logistics operations freight forwarding or similar roles.
• Proficiency with data analysis tools and logistics management platforms, Cargo-Wise experience preferred.
• Strong communication, problem-solving and collaborative skills.
• Detail-oriented with an analytical mindset.
• Intermediate to advanced English proficiency (preferred).

If you are a proactive data-driven professional looking to grow within a global logistics organization, we invite you to apply and become part of the Cargo-Partner team.

Your expertise can make a meaningful impact on our operations and contribute to delivering exceptional service to our customers. We look forward to reviewing your application.