Control Tower & Field Quality Engineer

Stellantis Financial Services; Toluca; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Stellantis is seeking a Pre-Analyst to ensure timely identification and thorough understanding of customer issues. You will gather insights from warranty, parts, and service data, craft clear problem statements, and work with product, engineering, QA, and service teams to drive effective resolutions.

The role emphasizes listening to feedback, prioritizing critical issues, and contributing to continuous improvement of the issue management process across functions.

Formación

• Bachelor's degree in Engineering is preferred, other degrees with relevant experience may be considered.
• Fluently English conversational.

Responsabilidades

• Voice of the Customer: use warranty/parts data and service reports to understand experiences.
• Listen to feedback to identify patterns, trends and issues.
• Analyze data to identify emerging issues and risks.
• Prioritize issues by severity and impact; triage promptly.
• Develop detailed problem statements with relevant context.
• Collaborate with product, engineering, QA, and customer service to resolve issues.
• Support issue owners and monitor progress with stakeholders.
• Participate in regular reviews to drive process improvements and capture feedback.

Conocimientos

Voice of the Customer

Data analysis

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Organization

Detail oriented

Educación

Bachelor's degree in Engineering

Descripción del empleo

Critical in ensuring effective communication between the customer and the company, particularly in the context of product quality and service issues. Here\'s a breakdown of the key responsibilities and tasks associated with this position:

• Voice of the Customer (VOC):


• Utilizing various sources of customer feedback such as warranty information, parts return data, and service reports to understand customer experiences and concerns.


• Actively listening to customer feedback to identify patterns, trends, and recurring issues.


• Issue Identification and Triage:


• Analyzing data to identify emerging issues and potential problems with products or services.


• Prioritizing identified issues based on severity, impact on customers, and potential risks to the company.


• Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.


• Problem Statement Development:


• Crafting detailed and comprehensive problem statements for identified issues, including all relevant information gathered from customer feedback and data analysis.


• Ensuring that the problem statement clearly defines the issue, its impact on customers, and any relevant context or background information.


• Issue Resolution Support:


• Collaborating with cross-functional teams, including product development, engineering, quality assurance, and customer service, to facilitate issue resolution.


• Providing support and guidance to issue owners throughout the resolution process, including assisting with problem-solving and decision-making as needed.


• Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues.


• Continuous Improvement:


• Participating in regular meetings and discussions to review performance metrics, identify opportunities for improvement, and implement enhancements to the issue management process.


• Proactively seeking feedback from stakeholders, including customers and internal teams, to identify areas for improvement and refine processes for capturing and addressing customer concerns.

Overall, the Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.

Educational Background

Bachelor\'s degree or higher in Engineering is preferred. However, other bachelor\'s degrees may be considered with relevant work experience. This indicates a strong foundation in technical knowledge and problem-solving skills.

Fluently English conversational

Work Experience

5+ years of experience in engineering, manufacturing, supplier operations, or quality. This suggests familiarity with the industry, processes, and standards, which are essential for effectively identifying and resolving issues.

Communication Skills

Strong verbal and written communication skills are necessary for effectively conveying complex technical information, problem statements, and resolutions to stakeholders at all levels of the organization.

Data Analysis

Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis, which is crucial for identifying trends, patterns, and emerging issues from customer feedback and operational data.

Interpersonal Skills

Excellent interpersonal skills are important for collaborating with cross-functional teams, communicating with customers, and building effective working relationships with stakeholders.

Organizational Skills

Strong organizational skills are required for managing multiple tasks, prioritizing issues based on severity and impact, and ensuring timely resolution.

Analytical Skills

Analytical skills are necessary for dissecting complex problems, identifying root causes, and developing comprehensive problem statements for issue resolution.

Detail Orientation

Being detail-oriented ensures accuracy in data analysis, problem statement development, and issue resolution, minimizing the risk of oversight or misinterpretation.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.