Contact Center Trainer - Interpretation Services

DATAMARK, Inc.; México; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Health Insurance

Work From Home

Paid training

Flexible schedules

Internet Stipend

Job summary

DATAMARK, Inc. is seeking a Contact Center Trainer for its Interpretation Services department. The role focuses on developing and delivering training programs to prepare candidates for high-quality interpretation services.

The trainer will implement training materials, conduct sessions (in-person and virtual), and evaluate trainee performance to ensure standards are met. A strong background in interpretation services and excellent communication are essential.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3+ years in a contact center or training role, specifically in interpretation services.
• Strong knowledge of interpretation protocols and practices.

Responsibilities

• Develop and deliver comprehensive training programs for contact center representatives in interpretation services.
• Create training materials, including manuals, guides, and e-learning content.
• Conduct orientation and ongoing training sessions, both in-person and virtually.
• Evaluate and assess trainees' performance to ensure they meet established standards.
• Provide coaching and feedback to trainees to enhance their skills and knowledge.
• Collaborate with management to identify training needs and objectives.
• Stay up to date with industry trends and best practices in interpretation services.

Skills

Interpretation protocols

Communication

Presentation

Interpersonal skills

Adaptability

Organizational skills

MS Office

Education

High School diploma or equivalent

Bachelor’s degree in Business or related field

Job description

DATAMARK, Inc. is currently seeking a skilled and passionate Contact Center Trainer for our Interpretation Services department. As a key player in our business process outsourcing solutions, you will be responsible for developing and delivering training programs that equip our Interpretation Services candidates with the necessary skills to provide exceptional interpretation services.

In this role, the Contact Center Trainer will implement training materials, conduct training sessions, and assess the effectiveness of training programs. The ideal candidate will have a strong background in interpretation services, excellent communication skills, and the ability to foster a positive learning environment.

Responsibilities

• Develop and deliver comprehensive training programs for contact center representatives in interpretation services.
• Create training materials, including manuals, guides, and e-learning content.
• Conduct orientation and ongoing training sessions, both in-person and virtually.
• Evaluate and assess trainees' performance to ensure they meet the established standards.
• Provide coaching and feedback to trainees to enhance their skills and knowledge.
• Collaborate with management to identify training needs and objectives.
• Stay up to date with industry trends and best practices in interpretation services.

• High School diploma or equivalent, Bachelor's degree in Business or related field preferred.
• At least 3 years of experience in a contact center or training role, specifically in interpretation services.
• Strong knowledge of interpretation protocols and practices.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to adapt training methods to suit diverse learning styles.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and training software.

• Health Insurance
• Work From Home
• Paid training
• Flexible schedules
• Internet Stipend