Collection Team Leader

Ipfdigital; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A Financial Services company in Mexico City seeks a Collections Team Leader to oversee a team of collection agents. The role involves ensuring efficient operations, meeting performance goals, and fostering a high-performing culture. Ideal candidates will have experience in collections, strong Excel skills, and the ability to communicate effectively in English. This position offers various benefits including remote work options and a work-life balance program.

Servicios

Attractive salary

Bonuses

Remote working model

Work life balance program

Medical and psychological attention

Formación

• Must live in Mexico City or metropolitan area.
• Experience as team leader or supervisor in collections (1 year).
• Experience in customer service is a plus.

Responsabilidades

• Lead and develop collection agents to achieve goals.
• Monitor team performance metrics and coaching as needed.
• Ensure efficient execution of daily collection activities.

Conocimientos

Excel

Reporting and calculating KPI

Quality audits

Setting and programming the predictive dialer

Strong English communication skills

Herramientas

CRM (Salesforce)

Descripción del empleo

Collection Team Leader

Who are we?

IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.

Our organizational purpose is to build a better world through financial inclusion, and we see the role Collections Team Leader as being critical in shaping and persevering our organizational culture that is centred around our purpose.

At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You’ll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

The primary goal of the Collections Team Leader is to oversee and guide the team of collection agents, ensuring that daily operations are executed efficiently and effectively in line with company standards. This role involves supervising the team's performance, supporting adherence to collection protocols, and fostering a high-performing environment. Additionally, the leader will develop and implement new strategies and innovative approaches to improve collection rates, enhance team productivity, and maximize recoveries. By continuously analyzing operational processes and exploring new opportunities, the role aims to drive ongoing improvements and ensure the team contributes positively to the company's financial goals.

The responsibilities

Team Supervision and Performance Management:

• Lead, motivate, and develop collection agents to achieve individual and team goals.
• Monitor team performance metrics and initiate coaching or corrective actions as needed.
• Ensure daily collection activities are executed efficiently and according to company policies and procedures.

Monitoring and Reporting:

• Track and analyze performance metrics and key indicators related to collections.
• Prepare and present reports on team performance, collections results, and improvement initiatives to senior management.
• Identify trends and respond proactively to changing collection environments.

Customer and Stakeholder Engagement:

• Ensure respectful and compliant communication with customers during collection processes.
• Coordinate with other departments (e.g., legal, compliance, customer service) to support overall operational effectiveness.

So, what skills, knowledge, and experience do you have?

Must Live in Mexico City or metropolitan area like Estado de Mexico.

Skills

• Excel (medium)
• Reporting and calculating KPI of the team.
• Quality audits.
• Setting and programming the predictive dialer
• Have strong English written and verbal communication skills.

Knowledge & Experience

• Ability to work with CRM (salesforce), different databases and software’s.
• Manage different negotiation skills and handling arguments.
• Previous experience working as team leader or supervisor in the collections area (1 year).
• Experience in collections in a similar sector or product.
• Experience working with external partners (external agencies)
• Experience in customer service (is a plus)

Qualifications

• Ability to motivate, coach and mentor a team.
• Enjoys working with people and can easily adapt to changes.
• Proactive, data driven and enthusiastic.
• High attention to detail and ability to manage tasks simultaneously.
• Excellent teamwork skills and capable of working independently.

What we can offer you

• AttractiveSalary
• Bonuses
• Aditional benefits
• Work with the best team in a startup environment.
• Remote working model.
• Work Leave Permissions additional to the Law.
• Work Life Balance Program with different initiatives.
• Medical Attention and Psychological.
• Self – care days
• Aditional benefits

Sounds good?

If your answer is yes, please send us your CV.

Only short – listed candidates will be contacted. All short – listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.