Collection Supervisor

Flowserve Corporation; Santiago de Querétaro; On-site; MXN 420,000 - 640,000; Full time

Job summary

Flowserve Corporation, a global manufacturer of pumps, valves, seals, and aftermarket services, seeks a Collections Supervisor in Querétaro, MX. You will lead a professional collections team, drive KPI targets, and ensure compliant, accurate financial statements under US-GAAP guidance.

You will coach and develop staff, balance workload, and collaborate with site leadership, procurement, and finance to maintain strong stakeholder relationships while promoting continuous improvement and a

Qualifications

• University degree, preferably in Accounting, Finance, Economics or related subjects.
• 4+ years’ experience, (2+ years in a Shared Service center)
• Demonstrated ability to motivate and develop people
• Excellent verbal and written communication and negotiation skills in English
• Strong drive for action and proactivity in recognizing and resolving issues
• Confident user of MS Office (Excel, Word, PowerPoint)
• Ability to establish and maintain effective work relationships with stakeholders
• Ability to cope with and drive process changes
• Continuous improvement mindset (LEAN Six Sigma is an advantage)

Responsibilities

• Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led
• Help develop an environment and culture that supports the attraction and retention of quality talent
• Actively participates in the PMP, developing SMART goals and objectives
• Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team
• Create appropriate backup structure and cross-training to ensure continuous service levels
• Build a culture of operational excellence and continuous improvement
• Work with stakeholders to ensure accurate and controlled financial statements for own domain.
• Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.

Skills

Leadership

English communication

MS Excel

Stakeholder management

Process improvement

Team coaching

Proactivity

Negotiation skills

Education

University degree in Accounting/Finance/Economics

Tools

MS Office

Job description

Company Overview: Flowserve is a global manufacturer of pumps, valves, seals, and aftermarket services, delivering comprehensive flow control solutions that support essential industries such as energy, clean water, and pharmaceuticals.

We are seeking a Collections Supervisor to lead, coach, and support a team of professional collectors in a compliance-first, KPI-driven environment. This role is responsible for driving team performance, achieving liquidation targets, ensuring quality assurance standards are met, providing day-to-day operational leadership, and fostering a healthy, balanced, and productive work environment.

Responsibilities

• Supervise the day-to-day work of the team including invoice processing, payments, collections, month end closing processes and account reconciliations under US-GAAP as applicable to the team led
• Help develop an environment and culture that supports the attraction and retention of quality talent
• Actively participates in the PMP, developing SMART goals and objectives
• Responsible for balancing team workload and ensuring month-end deadlines and other KPI targets are met for the team
• Create appropriate backup structure and cross-training to ensure continuous service levels
• Build a culture of operational excellence and continuous improvement
• Work with stakeholders to ensure accurate and controlled financial statements for own domain.
• Maintain a functional and healthy relationship with site leadership, procurement, finance, and other stakeholders based on need of cooperation.

Qualifications And Skills

• University degree, preferably in Accounting, Finance, Economics or related subjects.
• 4+ years’ experience is required, (2+ years in a Shared Service center)
• Demonstrated ability to motivate and develop people
• Excellent verbal and written communication and negotiation skills in English
• Strong drive for action and proactivity in recognizing and resolving issues
• Confident user of MS Office (Excel, Word, PowerPoint)
• Ability to establish and maintain effective work relationships with stakeholders
• Ability to cope with and drive process changes
• Continuous improvement mindset (LEAN Six Sigma is an advantage)

Req ID: R-21227

Job Family Group: Finance & Accounting

Job Family: FA Accounting

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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