CMES Factory Support Analyst: Incident & Improvement

Carrier; Monterrey; Presencial; MXN 391.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Well-being programs

Descripción de la vacante

Carrier is seeking a Digital Factory Support Analyst in Monterrey to ensure CMES applications run reliably across manufacturing sites. You will be the first point of contact for factory users, perform incident resolution, and document processes to enable knowledge sharing.

You will monitor system performance, help with root cause analysis, and contribute to continuous improvement by creating user guides and training materials, supporting access governance, and disaster recovery planning.

Formación

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven analytical and problem‑solving skills.
• Experience in technical documentation and process standardization.
• Strong written and spoken English communication skills.
• Experience with ticket management systems and incident tracking tools.
• Proficiency in Microsoft tools such as SharePoint, Word, and Visio.

Responsabilidades

• Providing Level 1 and Level 2 support for CMES-related incidents across manufacturing sites
• Logging, tracking, and prioritizing incidents while performing initial troubleshooting and root cause analysis
• Monitoring system performance and proactively identifying risks that may impact production continuity
• Creating and maintaining documentation such as user guides, troubleshooting playbooks, and knowledge base articles
• Supporting factory users through training, onboarding, and functional guidance
• Driving continuous improvement by analyzing incident trends and enhancing system usability
• Supporting access governance processes, including user access reviews and audit requirements
• Contributing to disaster recovery planning, validation, and system resilience activities

Conocimientos

Analytical

Problem solving

Documentation skills

English communication

Educación

Bachelor’s degree in Information Technology/Computer Science

Herramientas

SharePoint

Word

Visio

Descripción del empleo

Carrier is seeking a Digital Factory Support Analyst in Monterrey to ensure CMES applications run reliably across manufacturing sites. You will be the first point of contact for factory users, perform incident resolution, and document processes to enable knowledge sharing.

You will monitor system performance, help with root cause analysis, and contribute to continuous improvement by creating user guides and training materials, supporting access governance, and disaster recovery planning.